Sr. UCaaS/CCaaS Solutions Engineer - Austin - Remote
Posted on: September 13, 2019
Description Senior UCaaS/ Solutions Engineer Job Type: Full-time
Location: Austin, Texas / Remote Department: Solutions Engineering
The RingCentral environment is fast paced, high octane, success
driven, team oriented and committed to growing the business in a
virtually untapped market. Do you have the ability to thrive in
start-up environment? We are looking for candidates with an
entrepreneurial spark! Job Description: of the customer facing
sales team having primary responsibility for providing pre-sales
technical support for all RingCentral products and services.
Interacts directly with all levels of management the customer the
executive management team (CEO, CTO, COO, CIO, etc.) Identifies key
customer requirements and presents RingCentral solutions that meet
those requirements. Responsibilities: Direct account
responsibilities for selected accounts in assigned territory.
Assist with the development of formal sales plans and proposals for
assigned opportunities. Transfer industry, technical, and product
knowledge to customers. Keep up-to-date on relevant competitive
solutions, products and services. Provide technical and sales
support for accounts in assigned territory. Perform advanced
technical presentations for customers, and prospects remotely and
in-person. Develop advanced system configurations and
implementations in response to customer needs and requirements.
Develop and maintain of all RingCentral applications and products.
Representation at conferences, industry, and sales events when
requested by department manager. Actively participate as SME for
certain products and technologies, providing consultative support
to other Sales Engineers in their area of specialization. Provide
direct support for the technical fulfillment of RFI's, RFQ's and
RFP's in their assigned territory. Manage all customer feature
documentation of customer requirements, prioritization of all
customer requests within each account, and driving development of
key features with the product team. Responsible for continued
education on the platform and underlying technologies.
Qualifications: Ability to provide technical leadership to the
account team. Ability to work effectively on a remote basis.
Ability to teach other members of the team and act as a mentor as
required. Requires an action-oriented individual with a very strong
initiative to be successful. Willingness to take ownership of
accounts and account related actions. Must be able to coordinate
across various groups and functional teams. Ability to complete job
responsibilities with minimal supervision. Demonstrate ability to
implement, drive and track projects Ability to apply solutions,
technology and products to a business opportunity. Willingness to
travel throughout assigned region. Knowledge and demonstrated
operating experience in one or more of the following areas of
specialization: Voice, Video, Mobile Communications, Fixed Mobile
Convergence VoIP, Mobile, or IMS Network Architectures (including
experience with all VoIP network elements - Soft Switch, MGW, MGC,
SBC, CPE) Strong understanding of VoIP and data networking
protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP,
SSH, etc. Understanding of customer communications requirements for
enterprise business markets. Competitive solution, technology and
product offerings. Understanding and conversant about company,
solutions and product strengths, weaknesses, opportunities and
threats. Fluent in English (both written and verbal). Excellent
written and verbal communication skills. Excellent presentation and
demonstration skills. Excellent analytical and problem-solving
skills. Excellent interpersonal skills and negotiating skills.
Demonstrates the ability to excel at understanding and
communicating complex technical solutions and issues. 10+ years'
experience in VoIP network architecture, products, protocols, and
solutions. Pre-Sales experience required. Strong telecommunications
background (with telephony and Soft Switch emphasis preferred).
RingCentral product experience and/or relevant experience in key
competitor offerings in of emphasis. Network Design background
highly desired. Some understanding of software development
technologies is desirable. Experience design, architecture, and
support. Some experience project management and resource tracking
desired. Some experience in Network Management, Operations,
Security, Planning, Traffic Engineering and Implementation desired.
Demonstrated ability to implement, drive and track projects. About
RingCentral RingCentral, Inc. NYSE: RNG) is a leading provider of
global enterprise cloud communications, collaboration, and contact
center solutions. More flexible and cost-effective than legacy
on-premises systems, the RingCentral platform empowers employees to
Work as One from any location, on any device, and via any mode to
better serve customers, improving business efficiency and customer
satisfaction. The company provides unified voice, video meetings,
team messaging, digital customer engagement, and integrated contact
center solutions for enterprises globally. open platform integrates
with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in
Belmont, California, and has offices around the world. RingCentral
is an EEO/AA employer.
Keywords: RingCentral, Austin , Sr. UCaaS/CCaaS Solutions Engineer - Austin - Remote, Engineering , Austin, Texas
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