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Support Engineer

Company: Abrigo
Location: Austin
Posted on: July 24, 2019

Job Description:

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.

Do you have what it takes to be a part of this high performing team? If so, read on…

What You'll Do…


  • Collaborate with a cross-functional team of Support Analyst, Implementation Engineers, Client Success Managers, Implementation Project Managers, and Developers to resolve customer support issues and implement revenue generating projects.
  • Implement customer solutions to include:


    • Server & data validations and migrations
    • Database conversions & mergers
    • Data feed creation & modifications
    • Application upgrades and conversions
    • Database maintenance and optimization
    • System decommissioning
    • Perform troubleshooting and resolution actions to include:


      • Software defect identification
      • SQL script fixes and optimization
      • Database maintenance and optimization
      • Data manipulation
      • Server performance analysis
      • Work with Project Managers to ensure implementations are completed accurately, completely, within scope, and on-time
      • Work directly with customers to ensure that all required data is received and complete
      • Document processes and knowledge base articles to increase efficiency and reduce required work effort

        What You'll Need:

        • Bachelor's degree and at least 3 years of technical engineering experience working with software and databases
        • Strong experience in SQL server querying, maintenance and administration
        • Ability to write, read, understand, troubleshoot SQL scripts
        • Strong understanding of relational databases, Windows Server environments, permissions, network communication, product integration issues and data migration/conversion issues
        • Ability to do basic performance analysis: Disk, Memory, CPU, Database
        • Ability to thrive in a fast-paced, project-oriented environment.
        • Self-motivation, team-orientation, and adaptability
        • Microsoft Certifications in Windows and/or SQL not required, but a plus (SQL preferred)
        • Knowledge of at least 1 programming language (preferably C#) not required, but a plus



          What You'll Get:

          • Market competitive total rewards package
          • To be part of the Heart & SOULof a winning company with an inspiring mission
          • The opportunity to Make Big Things Happen
          • Competitive salary along with full health benefits with an HSA option
          • Unlimited PTO and bank holidays
          • 401(k) plan and company match

            We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identify, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Keywords: Abrigo, Austin , Support Engineer, Engineering , Austin, Texas

Click here to apply!

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