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Support & SDK Engineer

Company: Percy
Location: Austin
Posted on: May 26, 2019

Job Description:

About Percy Percy is a rapidly growing SaaS company, based in San Francisco. We work at the intersection of design, development, and deployment. Our product is the world's first truly continuous visual testing platform, helping enabling product teams to ship software faster and with confidence in every visual change to their application. See more at https://percy.io - we'd love to hear what you think Percy is used daily by customers like Google, the New York Times, Stitch Fix, Dollar Shave Club, and Ubuntu. We're well funded by some of the most respected investors in the Bay Area. The role: We're hiring a Support & SDK Engineer to join our growing team. This is an individual contributor role focused on helping our customers successfully learn and adopt Percy. It involves creating and improving the Percy SDKs and documentation, and guiding our customers with any support requests as they get started. On a day to day basis, you may: Own incoming support requests from developers that are asking for help using Percy. Sample questions might involve advice on which Percy client to use given their tech stack, how to configure Percy with their CI setup, and troubleshooting why things aren't quite working as they should. Build new SDKs and improve existing SDKs, so teams can easily adopt Percy with any tech-stack. Communicate feature requests and insights back to the team to improve product design decisions. Improve our documentation, tutorials, example apps, and processes to simplify our customer's onboarding and use of Percy. Coordinate with our engineering team to find solutions to trickier problems. Develop a friendly but professional voice and tone for Percy's support, and put in place other practices and processes for new team members to adopt. Top reasons to choose this role: Work on a product people love . This is a growing and successful startup with clients like Google, NYT, mozilla, Canva and more. A focus on team happiness . We're focused on retaining hires for the long-term. A truly empathetic team . You'll find help and support in your role from everyone at Percy. We recognize that the service we provide to our customers is critical to our success. Location : We're in downtown San Francisco. But you're welcome to work remotely within the USA. Benefits Perks: 100% covered health insurance premiums across medical/dental/vision, INCLUDING coverage for dependents. Trans-inclusive. Excellent parental leave policy. 401(k) plan. Laptop provided. Cost covered for one work-related conference per year any conferences you are invited to speak at. Work/life balance. Open vacation policy. Equity in company. Flexible working hours. You might be our team's missing puzzle piece if: You can communicate in a friendly and professional manner. Everyone you talk to feels important and heard. You're comfortable with JavaScript and have some professional experience with React, Vue, Angular, or Ember, and their relevant testing libraries. Good working knowledge of the DOM and CSSOM will also be highly useful. You have enough years of experience in full-stack or web development to quickly get familiar with Percy's technology, and be able to answer the easier technical questions without much mentorship. You might think of yourself as "mid-level" or "senior" level from an engineering perspective. You can work through each of our tutorials and understand what's going on behind the scenes, and can develop new tutorials. You have a proven ability to learn new skills on the job as they come up, and you love learning so you relish the opportunity. You're able to self-manage and communicate your progress to others. Non-necessary bonus points: You're familiar with Cypress, Webdriver, Selenium, Puppeteer or other testing frameworks or browser automation libraries. You have some experience with Rails, Python, PHP, ASP.net, or Java web apps, and their test frameworks. You're familiar with the benefits of CI, and perhaps have some experience using it and configuring it. You've written technical documentation before. You have prior experience with developer support or customer success. You have an interest in joining our sales team on sales calls and answering engineering questions that come up. You have an interest and perhaps experience speaking at technical meetups Have had prior experience on a support engineering team at a small growing company before. Please include a cover letter on why you love the idea of this role and how your experience matches what we've listed. The successful candidate will have approximately 3 interviews, and there will be a small take-home exercise.

Keywords: Percy, Austin , Support & SDK Engineer, Engineering , Austin, Texas

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