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Tech Support Engineer

Company: Fowler Placement Services, Inc.
Location: Austin
Posted on: October 12, 2018

Job Description:

Our client is an established and fast growing software vendor that provides comprehensive cyber security offerings and one committed to technology innovation that consistently listens and reacts to their customers needs. As a result of this companys continued expansion we are seeking talented and experience support engineer candidate with a strong technical background for this exciting opportunity:Position title: Tech Support EngineerLocation: Austin, Texas areaPosition description:We are seeking a Tier-2 technical support engineer candidate who will assist and provide coverage for global customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication and customer service skills.Position responsibilities:Act as the first point of contact for new requestsManage existing cases and ensure constant updatesProvide remote technical support to customers calling for various technical issues over WebexExcellent written and verbal communication skillsAbility to think on your feet and to learn complex product offerings and discover and develop creative methods to resolve customer issues.Demonstrated experience troubleshooting and documenting replication steps for complex technical issues, while collaborating with internal departments to ensure resolutionInstalling, configuring and upgrading company products in customers environmentsRequired/desired skills:Qualified candidates are expected to have intermediate knowledge of the following technologies noted below along with the ability to learn quickly and advance their skills in these areas. 3+ years experience in technical support working with global customers Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Virtualization Technologies (Hyper-V / VMware). Strong Networking (Routing, Switching, Firewalls) LDAP experience (Microsoft Active Directory, OpenLDAP, etc) Experience supporting web applications Experience working with Windows OS Experience installing and configuring IIS, Certificates and MS SQL Server Background in software development is a plus Knowledge of SCM, build management, and CI tools is a plus Experience using ZenDesk, Confluence, Trello Ability to work in a team and communicate effectively and ability to take on challenges to complete necessary tasks Bachelor of Science degree in Computer Science or an Engineering discipline.

Keywords: Fowler Placement Services, Inc., Austin , Tech Support Engineer, Engineering , Austin, Texas

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