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Infrastructure Engineer

Company: iFLY Indoor Skydiving
Location: Austin
Posted on: July 11, 2018

Job Description:

The Infrastructure Engineer will support the technical infrastructure of the entire enterprise, including servers, networking, Windows domain, VMware, MS Office / Office365, and telephony systems. The engineer will assist in end-user deployments and built outs as well as new system evaluations and configurations. This position will be instrumental in standardization for builds and deployments as well as administration of antivirus and end-user software rollouts.

Duties and Responsibilities:

  • Working in conjunction with another Infrastructure Engineer, design, build, and support server and network environments for growth, including LAN, WAN, VMware, AWS EC2, systems management, etc.
  • Assist in evolution from colocation hosted infrastructure to geographically disperse AWS environments
  • Recommend and implement changes to ensure the security of systems, networks, and data
  • Administration for cloud-based file storage and sharing (Dropbox for Business)
  • Primary support for Office 365 environment including, Microsoft Office Suite, OneNote, OneDrive for Business, and Lync (Skype for Business)
  • Primary on-call contact for handling urgent IT infrastructure issues
  • Must be able to handle desktop support type tasks as well, including:

    • Preparation of new laptops
    • Imaging
    • Documentation of requirements for various user types
    • End-user laptop, O365, Dropbox, and VPN support
    • Support tickets as assigned
    • Adhere to company's policies and procedures
    • Perform other duties as assigned
    • Ability to travel up to 15%

      Work Experience and Knowledge Requirements:

      • Must have a minimum of 8+ years working with PC-based systems, networks, and servers and/or relative experience.
      • Advanced level knowledge of Microsoft Windows and the use of Microsoft Office 365 Suite, including Lync (Skype for Business), OneNote, and OneDrive for Business
      • Experience with global AWS infrastructure architecture required
      • VMware and VDI experience is preferred
      • Experience with Cisco ASA 5500 line is preferred
      • Experience with centralized management of disperse systems
      • Experience with VoIP technologies and solutions is preferred
      • Strong customer service experience
      • Ability to remain calm in a fast-paced work environment and demonstrate thoughtful leadership in assessing problems and opportunities
      • Excellent verbal and written communication skills
      • Proficient with PCs, hardware, software, and networking
      • Ability to retain detailed important information and/or instruction
      • Ability to solve complex problems in a technical service-oriented environment
      • Professional attitude, passion, enthusiastic and reliable
      • Strong technical aptitude

        Education Requirements:

        Any combination of education and training equivalent to possession of a bachelor's degree in computer science, information technology or other related areas; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein.

        Keywords: iFLY Indoor Skydiving, Austin, Infrastructure Engineer, Engineering, Austin, Texas

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