the smart solution for Austin jobs

Associate Network Operations Engineer

Company: Spectrum
Location: Austin
Posted on: January 13, 2018

Job Description:

Client Reference Code: 210781
Perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. Also responsible for vendor engagement. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. Under supervision provides support for services and other products.

Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.Performs basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.Identifies, notifies, and escalates network issues.Responds to network alarms with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.Processes equipment return and analysis requests for failed hardware. Composes and sends outage notifications, alerting and informing a wide audience (including executives) of high-risk network events and major customer-impacting incidents.Acts as a technical escalation for the ESM NOC, CB Care, TTM, and Day of Job organizations.Responds to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.Escalates customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform.Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.Works closely with engineering, field technicians, marketing and vendors to resolve service issues.Resolves network problems/faults; escalate as necessary to appropriate parties.Tracks and updates problems in the trouble ticketing system.Monitors traffic patterns to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.Identifies alarm correlations and appropriate response actions for future automation.Performs other duties as requested by supervisor.
Associates or Bachelor---s degree in Electronics/Technology or Sciences or equivalent work experience.One (1) year Network Operations Center Troubleshooting / Surveillance experience
Able to perform the job function at competency levelsAbility to work various shiftsAbility to work effectively in a teamwork environmentUnderstanding of network operationsAbility to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assignedAbility to troubleshoot and correlation event/alarms skillsBasic knowledge of topology, platforms, and protocols for IP, Voice, and Video networksBasic knowledge of network operations tools such as MARS, Netcool, D.R.U.M., Hammer, Tekmark Provisor, Everstream, WebTop, Remed, xMattersWORKING ENVIRONMENT:
24 X 7 X 365 Network Operations Center EnvironmentJob Code : TWCENO345 Assoc Network Ops Engineer Exempt 210781BR

Keywords: Spectrum, Austin, Associate Network Operations Engineer, Engineering, Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Mechanic/Technician Assistant Supervisor
Description: br Mechanic/Technician Assistant Supervisor Hiring department Parking/Transport Svcs Monthly salary 2,565 depending on qualifications Hours per week 40.00 Standard from 600AM to 230PM Posting number (more...)
Company: The University of Texas at Austin
Location: Austin
Posted on: 01/14/2018

Data Engineer
Description: Who you are: Always wanted to experience a startup from the ground floor Want to work with, and learn from, a team with a proven track record of building successful technology companies Want to build (more...)
Company: Umuse
Location: Austin
Posted on: 01/14/2018

Supv -Substation Engineering
Description: Supervise, coordinate and direct activities of a Substation Engineering Project Team consisting of engineering and professional staff. Performing substation electrical, relaying, SCADA and metering design (more...)
Company: LCRA
Location: Austin
Posted on: 01/17/2018

Senior QA Engineer
Description: Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner (more...)
Company: ShipStation
Location: Austin
Posted on: 01/14/2018

Description: Senior Principal Engineer-Big Data br br San Francisco, CA br br Our subscription reporting team is currently seeking an experienced Principal Engineer with strong 8 to 10 years of software development (more...)
Company: Autodesk
Location: Austin
Posted on: 01/12/2018

Sr Engineer(DevOps)
Description: Role: Sr Engineer DevOps Location: Austin, TX long term Responsibilities: Has advanced understanding
Company: Qualinity Services LLC
Location: Austin
Posted on: 01/13/2018

Research Engineering/ Scientist Associate III - Fluid Flow Modeler
Description: br Research Engineering/ Scientist Associate III - Fluid Flow Modeler Hiring department Bur Economic Geology Monthly salary 4,833 Hours per week 40.00 Standard from 800AM to 500PM Posting number 18-01-12-01-4209 (more...)
Company: The University of Texas at Austin
Location: Austin
Posted on: 01/14/2018

Selenium Test Automation Engineer
Description: POSITION SUMMARYThe Selenium Test Automation Engineer will be responsible for designing, developing and implementing test automation using the Selenium product. Leads QA teams to deliver on highly complex (more...)
Company: Express Scripts
Location: Austin
Posted on: 01/14/2018

Research Engineering/ Scientist Associate I
Description: br Research Engineering/ Scientist Associate I Hiring department Mbs-PI-McLellan Monthly salary 2,834 depending on qualifications Hours per week 40.00 Flexible from 700AM to 700PM Posting number (more...)
Company: The University of Texas at Austin
Location: Austin
Posted on: 01/17/2018

Traffic Engineer
Description: Job DescriptionWe are accepting application for a Traffic
Company: Carlson, Brigance & Doering, Inc.
Location: Austin
Posted on: 01/13/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds