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Service Technician

Company: Benchmark Business Solutions
Location: Austin
Posted on: January 13, 2018

Job Description:

Job DescriptionWe are seeking a Service Technician to join our team! You will deliver, set-up and install Xerox equipment.Responsibilities:

  • Repair, install, and adjust Xerox equipment
  • Respond to customer support requests within response time limits
  • Acquire and maintain technical certifications on assigned devices
  • Communicate daily with service dispatcher and service manager to ensure timely customer responsiveness and tracking accuracy.
  • Submit call notes and tracking via remote tech softwareEssential Functions:
    • Must be able to position self t maintain office equipment and computers in a variety of work environments
    • Must be able to operate a motor vehicle to onsite service calls based on dispatch schedule and maintain a clean driving record
    • Must be able to clearly communicate technical details to customers effectively and politely
    • Frequently moves office equipment for repair and relocation purposes, using supporting tools, weighing up to 100 pounds for short distances.​Qualifications:
      • Networking capabilities, strong background in the copier industry
      • Good customer service skills
      • Minimum 2 years of successful field experience in a similar role and industry
      • Strong technical, mechanical, computer, and problem solving skills
      • Ability to multi-tsk in fast-paced dynamic environmentCompany DescriptionBenchmark Business Solutions was founded in 1994 and provides office technology and document solutions to more than 100 counties in Texas, New Mexico, and Oklahoma. Benchmark, the number one Xerox sales agency in the U.S., was recently named a U.S. Chamber of Commerce Blue Ribbon Award Winner for the third time and a 2013 State of Texas Small Business Award Winner. The leadership team has nearly 60 years of office technology industry experience and is proud to lead their team of more than 60 dedicated sales and service professionals. Learn more at BenchmarkYourOffice.com. All full-time employees are eligible for medical benefits, 401k retirement plan with matching funds, profit sharing, and vacation benefits.

        Keywords: Benchmark Business Solutions, Austin, Service Technician, Engineering, Austin, Texas

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