Product Support Engineer
Company: Varian Medical Systems, Inc.
Location: Austin
Posted on: April 16, 2024
Job Description:
Together, we can beat cancer.At Varian, a Siemens Healthineers
Company, we bring together the world's best talent to realize our
vision of a world without fear of cancer. Together, we work
passionately to develop and deliver easy-to-use, efficient oncology
solutions.We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of
inclusivity in which the power and potential of every individual
can be unleashed. We spark ideas that lead to positive impact and
continued success.If you want to be part of this important mission,
we want to hear from you.The Product Support Engineering Hardware
Specialist provides remote and on-site technical support to field
engineers, installation engineers, and technical support personnel
who are diagnosing, troubleshooting, repairing and debugging
complex electro/mechanical equipment, computer systems, complex
software, or networked and/or wireless systems. The PSE plays the
role as the new product service interface to design and development
teams on all new product introductions.You are responsible for:
- Generating service requirements, service plans, and associated
new product service documentation.
- Providing high level of professional communication with their
team, customers, management, engineering, manufacturing, and other
technical support.
- Responding to situations where first-line field service support
has failed to isolate or fix problems in malfunctioning equipment
or software.
- Providing support to customer/users where the product is highly
technical or sophisticated in nature.
- Providing new product service interface to design and
development teams on all new product introductions.
- Generating service requirements, service plans, and all
associated new product service documentation.
- Providing installation and service support and training during
new product roll out and is responsible to ensure feedback is
delivered and incorporated into subsequent release.
- Providing technical liaison support for field installation,
warranty, and contract service to manufacturing and engineering
continuous product and process improvement teams.
- Authoring all service-related technical documentation and
communication to the field service organization.
- Reporting design, reliability and maintenance problems or bugs
to design engineering/software engineering.
- Understanding and utilizing internal escalations
processes.
- Reporting activities in administrative systems to ensure
accurate company statistical data on customer-oriented
activities.
- May be involved in customer installation and training.
- Maintaining all repair shop processes and test procedures.
- Overseeing inspection and testing of repaired equipment
performed in-house.
- Building and maintaining test benches and performing complex
testing of reported issues.
- Providing support to customers/users where the product is
highly technical or sophisticated in nature.
- Performing additional duties as required.Minimum
Qualifications:
- Associates degree, technical /vocational training or IT
industry certification.
- A minimum of 2 years of experience.
- Required Certifications and Training: Obtains and completes LMS
training plan specific to assigned responsibility. Meets all Vendor
Credentialing requirements necessary to gain VMS client site
access, unless prohibited by law.
- These requirements vary by client and may include but are not
limited to: Proof of valid identification (photo, driver's license,
SSN) Criminal background checks Drug screens Immunizations (Hep B,
MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare
trainings Experience Level with Business Tools:
- Familiar with business tools such as: E-mail, Microsoft Word,
Excel, and PowerPoint.
- Experience with Salesforce work order management or equivalent
CRM software.
- Experience with HCM (e.g., Workday) or equivalent ERP product
and productivity software desired. Fighting cancer calls for big
ideas.We envision a world without fear of cancer. Achieving this
vision takes dedication and commitment from all of us, every single
day. That's why we celebrate and value the distinctly beautiful and
intersectional identities of each of our employees. We are a mirror
of our patient-base, which allows us to innovate. Big ideas come
from everywhere, and the best ideas are fostered by our unique
individual experiences. At Varian, we encourage you to bring your
whole self to work and believe your bold and authentic perspective
will help to power more victories over
cancer.#TogetherWeFightPrivacy StatementEqual Employment
Opportunity StatementVarian is an Equal Opportunity and Affirmative
Action Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment
without regard to their race, color, creed, religion, national
origin, citizenship status, ancestry, sex, age, physical or mental
disability unrelated to ability, marital status, family
responsibilities, pregnancy, genetic information, sexual
orientation, gender expression, gender identity, transgender, sex
stereotyping, order of protection status, protected veteran or
military status, or an unfavorable discharge from military service,
and other categories protected by federal, state or local law.EEO
is the LawApplicants and employees are protected under Federal law
from discrimination. To learn more, Click here.Pay Transparency
Non-Discrimination ProvisionVarian follows Executive Order 11246,
including the Pay Transparency Nondiscrimination Provision. To
learn more,Click here.
Keywords: Varian Medical Systems, Inc., Austin , Product Support Engineer, Engineering , Austin, Texas
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