IT Field Engineer

Company: Key Technical Resources
Location: Austin
Posted on: September 19, 2023

Job Description:

We have an immediate need to fill a 6 month contract to hire Field Engineering position at the Austin Airport.

Candidates must be able to work the following shifts

4am to 3PM. Monday - Thursday or Thursday -Sunday.

Job Duties

Provide local on-site support to all locally installed hardware and software
Ensuring that Service Level Agreements are met
Follow airport security procedures
Report to manager and continuously improve the overall support operation and process through effective logging, notifications, escalation and tracking to resolve all problems presented with in a daily basis
Perform daily virtual and physical walk-throughs and monitoring of all assigned installed systems
Troubleshoot software and hardware issues and perform preventive maintenance.
Logging all support calls in our Novo ticketing system and follow up with solutions and document outcomes on issues and technical sheets
Assist customers, resolve problems with computer hardware and software.

Coordinate and schedule work with other technicians, local airlines and local IT staff as the support operation requires it
Monitors all systems daily to ensure continued 24/7 operation
Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.
Participates in support rotating schedule for 24/7 customer support.
Lifting up to 50 pounds and climbing ladders

Qualifications/Experience

Education: Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge of PC and Server operating systems
Peripheral communication knowledge (serial and TCP/IP)
Networking skills including but not limited to physical and logical LAN, WAN and Routing
Knowledge of highly available designs for mission critical applications
Experience with Virtual machine solutions including VMware Workstation, Player and ESX Server
Machine duplication or imaging and remote installation technologies
Understanding of application server technologies - ie. IIS, Tomcat, JBOSS
General understanding of RDBMS installation configuration and administration

****This position will involve lots of walking as we are responsible for covering the entire airport.

Note: the individual will be required to pass criminal/background check.

Keywords: Key Technical Resources, Austin , IT Field Engineer, Engineering , Austin, Texas