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Senior Solution Engineer

Company: Allegion Canada Inc.
Location: Austin
Posted on: March 19, 2023

Job Description:

Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. -Senior Solution Engineer-Austin, TX or Boulder, CO (Hybrid)Job Description SummaryYonomi is an Allegion brand focused on enterprise level Internet of Things solutions. We are looking for a Senior Solution Engineer to join our team. This position will be a member of the Customer Success Organization and will be customer facing. The Senior Solution Engineer will be responsible for technical account management of our customers. Our customers are B2B customers who are developing solutions using our API platform. You will become an expert in usage of our own APIs and SDKs, helping guide our customers in development and solution best practices. In addition, this position will triage customer issues, identify the problem, and design the best technical solution for solving them.

Yonomi is one of Allegion's 30+ brands that is developing a powerful enterprise class IoT cloud platform.What You Will Do:Become a technical subject matter expert in the Yonomi API Platforms -Onboard and train customers and potential customers in how to use our APIsTriage and identify root cause of customer submitted issuesUnderstand customer implementations and recommend solutions where appropriateLead and facilitate customer meetingsEngage appropriate experts for customer discussions / escalationsWork closely with product and engineering to define fixes and timelinesBe the voice of the customer to internal teamsAssist in documenting troubleshooting steps, FAQs, and best practicesBuild a technical knowledge base for improving triage methods and speedsSupport production of content to assist sales, marketing, and customers including blog posts, training videos, and documentationWhat You -Need to Succeed:5+ years' experience with REST-based API development and usageBachelor's degree preferred in related fieldExperience with customer relationship managementHard worker who is self-motivatedHungry and eager to learn new technologiesStrong problem solving and analytical skills -Excellent verbal and written communication skillsWorks well with remote teamsProvide leadership to mentor junior solution engineersWillingness to dive into any issue in order to diagnose a problem -Strong sense of ownership and guiding issues to resolutionAwareness of time sensitive issues and sense of urgency to resolveExperience with REST-based API development and usage -Customer-first attitude with the ability to think like a customer -Ability to communicate with multiple teams and organize work appropriately -Technical SkillsNodeJSGithubNPMPostmanDockerAPI experience (REST and/or GrapQL)Cloud serverless experience a bonusWhy Work for Us?Allegion is a Great Place to Grow your Career if: -You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. -You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! -What You'll Get from Us: -Health, dental and vision insurance coverage, helping you "be safe, be healthy". - -A commitment to your future with a 401K plan, offering a 6% company match and no vesting period - -Tuition Reimbursement -Unlimited PTO -Employee Discounts through Perks at Work - -Community involvement and opportunities to give back so you can "serve others, not yourself"Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching -Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.The expected Base Salary Range: $95,100-$176,700 The actual compensation will be determined based on experience and other factors permitted by law.Bonus Eligible: YesApply Today!Join our team of experts today and help us make tomorrow's world a safer place!Not sure if your experience perfectly aligns with the role? -Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.#LI-TB1#LI-HybridWe Celebrate Who We Are! -Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370We believe in anticipating opportunitiesby sharpening our skillsand finding new answersthrough collaboration.We believe in a safer, more secure world.We believe in providing peace of mind.We believe in being true to ourselves and to those

Keywords: Allegion Canada Inc., Austin , Senior Solution Engineer, Engineering , Austin, Texas

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