Enterprise Applications Support Engineer
Company: ASML US, LLC
Location: Austin
Posted on: March 17, 2023
Job Description:
Enterprise Applications Support Engineer
Location
Austin - TX, US
Degree
Experience
Team
Job category
Travel
Reference
J-00270786-433
Introduction to the job
ASML US brings together the most creative minds in science and
technology to develop lithography machines that are key to
producing faster, cheaper, more energy-efficient microchips. We
design, develop, integrate, market and service these advanced
machines, which enable our customers - the world's leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro,
Oregon.As the world's leading semiconductor lithography machine
(the machine that makes computer chips) manufacturer, ASML enables
chip manufacturers to make cheaper, faster, chips, thereby enabling
all the technology you use today. The machines we make require high
speed, magnetically levitated stages with sub-nanometer accuracy,
robotic mask delivery systems, mechatronic devices to shape and
correct the laser illumination source, and optical modules that can
detect sub-nanometer alignment errors and pattern distortions.
Temperature controlled to milli-kelvins, particulate free, and
operating in complete vacuum, the technical challenges are endless.
Solving these requires expertise in servo controls, mechatronics,
mechanical engineering, electrical engineering, embedded software
engineering, optics, physics, manufacturing, industrialization, and
more. If you like extreme challenges and want to help bring the
next generation of technology to the world, then come join ASML.If
you have a passion for technology and innovation you'll want to
check us out. Be a part of ASML. Be a part of progress.One Company,
One Goal, Limitless Innovation. It's our people that make the
difference.The Enterprise Applications Support Engineer will be
part of the Cymer Data Service Operations (DSO) team and will be
responsible for supporting enterprise application, ensuring data
flow and day-to-day operations of data products install base, as
well as the deployment and testing of new software to those
systems. This individual will also be a part of the DSO team
developing and supporting additional applications in other regions
as assigned.
Role and responsibilities
Works with software development and
engineering teams to report design, reliability, and maintenance
problems or bugs in software.Interfaces with the business units,
technology teams, support teams, and customers for delivery of
business application services. (e. g. customer
requirements).Provides technical support to field engineers and
regional technical support engineers including diagnosis,
troubleshooting, and support of server hardware, software, and
networks.Provides responsive customer support and coordinates
resolution of application systems support issues. (e. g. FDC
issues).Works in labs and with laser light sources to build and
test application software.Works with vendors to maintain hardware,
software, and network connectivity.Uses established escalation and
service management processes to provide timely responses to field
situations where first-line product support has failed to isolate
or fix problems in malfunctioning application. Performs other
duties as assigned.
Education and experience
BS degree required in Computer
Science or Information Technology, or relevant field of study
and/or related equivalent experience. Minimum of 2 years of
relevant, work related experience. Experience with 2+ years of
Enterprise applications support is required.Experience with 2+
years in LINUX and Windows based application support.Experience
with 2+ years of PostgreSQL administration or other relational
database is desired.Experience with 2+ years of Windows PowerShell
scripting is desired.Proficiency in Shell, php, Perl, and Python
scripting or other scripting languages and SQL.Experience and
understanding of ODBC, ADO and other data access methods are
desired.Strong understanding of relational database concepts and
structured query language is desired.Strong knowledge and proven
experience working and supporting Enterprise Server Hardware
platforms.Experience in supporting network connectivity across LAN,
WAN and various protocols.Experience in working with server
hardware vendors to build server configuration and qualify server
hardware for Linux and Windows applications is desired.Experience
in supporting SEMI connectivity standards is desired.Experience in
web technologies is desired.Excellent verbal and written
communication skills and proven documentation capacity.
Skills
Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems.To
thrive in this job, you'll need the following skills:
Can observe and respond to people and
situations and interact with others encountered in the course of
work. Can learn and apply new information or skills. Must be able
to read and interpret data, information, and documents.Strong
customer focus and commitment to customer satisfaction through
prioritization, quality, efficiency and professionalism.Ability to
complete assignments with attention to detail and high degree of
accuracy. Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines. Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Work independently or as part
of a team and follow through on assignments with minimal
supervision. Demonstrate open, clear, concise and professional
communication.Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer. Work according
to a strict set of procedures within the provided timelines.Able to
communicate technical concepts to non-technical audience. Ability
to handle multiple, simultaneous and conflicting priorities and
projects. Ability to work directly with vendors.Ability to learn
quickly and adapt to new circumstances. Knowledge and practice of
project management tools and techniques.Must be detail oriented and
have strong organizational skills to effectively participate in
project meetings, discussions and issue resolution.Ability to
maintain appropriate confidentiality of information and demonstrate
ethical behavior.Self-starter with the ability to determine
technical solutions.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the
importance of a diverse and inclusive workforce. It is the policy
of the company to recruit, hire, train and promote persons in all
job titles without regard to race, color, religion, sex, age,
national origin, veteran status, disability, sexual orientation, or
gender identity. We recognize that diversity and inclusion is a
driving force in the success of our company.
Other information
Responsibilities include periodic
travel to regional and overseas sites for product technical support
and special support projects. Work may include onsite technical
support involving heavy lifting of equipment & modules.Position
will require technical work activity in a clean-room production
environment and/or laboratory setting.The environment generally is
moderate in temperature and noise level. Occasionally may be
exposed to loud noise bursts and may be exposed to toxic gases
(fluorine). Must be able to work in small, confined spaces. The
employee may occasionally lift and/or move up to 50 pounds.We offer
competitive salaries and benefits including medical, dental,
vision, 401(K), and FSAs. Role within OfficeResponsibilities:
Routinely required to sit; walk;
talk; hear; use hands to keyboard, finger, handle, and feel; stoop,
kneel, crouch, twist, reach, and stretch. Occasionally required to
move around the campus.Occasionally lift and/or move up to 20
pounds.May require travel dependent on business needs.Specific
vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and ability to adjust
focus.EOE
AA M/F/Veteran/DisabilityNeed to know more about applying for a job
at ASML? Read our .
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Keywords: ASML US, LLC, Austin , Enterprise Applications Support Engineer, Engineering , Austin, Texas
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