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Senior Video Unified Communications Engineer (SME)

Company: Net2Source
Location: Austin
Posted on: January 26, 2023

Job Description:

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.

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Role:- Senior Video Unified Communications Engineer (SME)

Location:- Austin TX

Duration:- Fulltime/ Permanent

Job Description

Roles and Responsibilities

The Senior Video Unified Communications Engineer will act as an SME for all video conferencing support inquiries and provisioning requests. Including, but not limited to, managing projects/problem tickets, device software upgrades, troubleshooting Cisco video and network devices, testing and validation, as well as internal alerting tools and health monitoring applications. The Engineer will work with adjacent IS&T team members to ensure Apples video conferencing environment is stable and up to speed with the latest standard configuration.


  • Use the trouble ticket dashboard to manage, track, and resolve issues relating to video conferencing.
  • Follow SLA guidelines on response promptness to all tasks.
  • Monitors and responds to video conferencing alerts to address issues in AMR campuses and remote offices.
  • Provides oversight of onsite teams and ultimately takes responsibility for quality and consistency of video conferencing service in region.
  • Provides support to Support Field Technicians as a Tier 2 & 3 escalation point for all issues occurring with the service.
  • Remotely provide support to C-level executives when issues occur.
  • Troubleshoots and diagnoses VC quality issues within client's LAN & WAN environments
  • Provisions or migrate new or existing VC endpoints to Webex Edge, and manage endpoints through Control Hub, CUCM, and monitoring tools.
  • Communicate with on-site teams for all high-priority calls to adequately test and prepare physical space as well ensure quality of multipoint calls to Webex.
  • Take on tasks for special projects or assignments when requested by Operations peers and Management team.

  • Minimum Qualifications

    • 3+ years of experience supporting Video and Audio Conferencing in a Cisco environment
    • 3+ years of experience working and maintaining Cisco Core Infrastructure and devices
    • 3+ years of experience with Cisco Communication and Conferencing platforms: CUCM, SME, CMS, VCS, Expressways, Webex Meetings, Webex Series, CE or RoomOS Software and Jabber
    • 3+ years of experience with Cisco Protocols: SIP, TLS, QoS, SRTP, and SCCP Signaling
    • In depth knowledge of network operations best practices and production support
    • Experience working with spreadsheets, documents, and presentations tools to create and maintain technical and functional documentation
    • Experience working and communicating with the user community, interpreting issues, understanding requirements, and deploying solutions
    • BA/BS degree in Engineering or related technical field, or equivalent practical experience

      Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond.

      Equal Employment Opportunity Statement:

      Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

      Awards and Accolades:

      • America's Most Honored Businesses (Top 10%)
      • Awarded by USPAAC for Fastest Growing Business in the US
      • 12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020)
      • Fastest 50 by NJ Biz (2020, 2019, 2020)
      • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it to this list).
      • Top 100 by Dallas Business Journal (2020 and 2019)
      • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
      • 2019 Spirit of Alliance Award by Agile1
      • 2018 Best of the Best Platinum Award by Agile1
      • 2018 TechServe Alliance Excellence Awards Winner
      • 2017 Best of the Best Gold Award by Agile1(Act1 Group)


        Praveen - Resource Manager



        Net2Source Inc.

        Global HQ Address - 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Keywords: Net2Source, Austin , Senior Video Unified Communications Engineer (SME), Engineering , Austin, Texas

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