Technical Writer (Remote Available)
Company: OneRail
Location: Austin
Posted on: August 6, 2022
Job Description:
As one of the top five fastest growing companies in Orlando,
OneRail's need for best-in-class team members also continues to
expand. We are excited to be adding a Technical Writer career
opportunity. This role will join our Technical Operations Team in
our Orlando, Florida headquarters and report to the VP,
Architecture and Engineering. The Position may be eligible to
telecommute from a remote workspace. However, preference/priority
will always be given to candidates who express the ability to work
on site at OneRail HQ in Orlando, FL (ZIP code 32819).The Technical
Writer will be responsible for creating and designing technical
documents such as manuals, reports, brochures, or articles.The
ideal candidate is an excellent writer. Able to convey technical
concepts in simple, clear instructions with detailed images such as
charts or diagrams. Must be intimately familiar with the product
features and functionalities.High Level Responsibilities:
- Document - Create documentation, guidelines, and instructions
for the technical program or software. Understand the audience
intended for the material and the requirements of the project.
- Collaborate and review - Collaborate with team members such as
software or hardware engineers to understand any specific process
needed. Work with graphic designers to create illustrations,
graphs, visual aids or charts to assist the user in understanding
the product. Receive feedback on documents and make changes as
needed or suggested by other users. What You'll Do
- Responsibilities split with 80% of the time on creating
business and client-facing product documentation and 20% on process
documentation
- Create client-ready template documents to be used for client
engagements
- Work closely with the Integration team to understand the
information needs of your primary audience, new and current
clients
- Embed with the product team to understand the products and the
impact of planned launches on new and current client
configuration
- Develop and maintain client-facing product guides, data file
descriptions, marketing plans, and release documentation content
and status in support of product releases
- Define and maintain a documentation repository that enables
search, reference, and reuse
- Ensure the scalability of the deliverable creation process
- Apply OneRail style to business and client communications to
ensure all communications (e.g., forms, user, and training guides,
etc.) are both professional and consistent with corporate identity;
contribute to the evolution of OneRail style
- Help develop, articulate, and communicate overall goals and
deliverablesWhat You'll Need
- Quickly absorb business and technical requirements and
translate them to well-articulated documentation
- Work on complex problems where analysis of situations/data
requires investigation of multiple factors
- Lead development of clean client-facing documentation
templates
- Work on several documents simultaneously while negotiating
reasonable delivery timelines with SMEs and balancing a variety of
moving pieces
- Quickly turnaround documentation from templates
- Work across internal and external teams to synthesize needs and
capture them in relevant documents
- 5-7 years of relevant experience in technical writing,
preferably in a start-up environmentOneRail is a technology company
innovating solutions for multi-modal delivery. We have built and
continue to develop a delivery orchestration platform that connects
shippers to an extensive courier ecosystem to automate, optimize
and control the entire delivery supply chain, from the demand
signal to the proof of delivery. Your thought leadership and
development skills are critical to our success. Our approach to
product development is very collaborative. We seek high performing
developers who enjoy participating in business discussions.About
OneRailOneRail is an innovative technology startup located in
Orlando, Florida. We are a delivery orchestration platform that
provides multi-modal delivery automation, optimization, and
real-time visibility for enterprise clients, all in one place.
OneRail connects shippers to an extensive courier ecosystem to
enable same day, parcel, LTL, next day, scheduled, and economy
delivery selected through automation and rate shopping across all
modes.All Team Member Benefits
- Competitive base compensation
- Health Insurance with generous company contribution (medical,
dental, vision)
- Company-paid life insurance, short-term and long-term
disability
- 4% 401K match with immediate vesting of Company match
- Continuing Education Opportunities
- Flexible/Open (Uncapped) Paid Time Off (PTO) Policy
- Generous Company-paid HolidaysOnsite Perks
- Standing desks
- Recreational and Video games
- Large breakroom and lounge
- Stocked kitchen and fridges
- Cappuccino machine
- Onsite restaurant and daily food trucks
- Onsite car detailing
- Onsite dry cleaning
- Ample free parkingTo view more details about what is like to
work at OneRail, or to view a full list of career opportunities,
please visit https://www.onerail.com/careers/
Keywords: OneRail, Austin , Technical Writer (Remote Available), Engineering , Austin, Texas
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