Network Support Technician SE II (Government)

Company: AT&T
Location: Austin
Posted on: May 15, 2022

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

Our Public Sector Team supports our Nation's Law Enforcement and First Responder community, providing solutions for critical mission support and operations.

AT&T has an opening for a Systems Engineer II to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) , in providing IT Field Operations - .

Description of Job Duties/Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.

Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.

Provide support of mobile and wireless devices to include smartphones, tablets and hotspots.

Assist in testing, applying and maintaining server configurations and related security patches.

Assist in maintaining and checking the health of systems and backups to include restore testing.

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.

Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.

Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.

Provide inventory support and input to the provided inventory system for the customer.

Responsible for installing and maintaining VTC infrastructure to include assisting with user requests.

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.

Conduct or provide new equipment deployments and/or requested deployment support.

Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.

Analyzes functional business requirements and design specifications for functional activities.

Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.

Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.

Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.

Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

Communicate effectively both orally and written with customers, stakeholders, and technical specialists.

Required Clearance: Public Trust

Required Qualifications: - Associate Degree or equivalent experience

5 years of IT-related support experience, preferably in a helpdesk or customer support role.

1 year experience of IT support in an Enterprise environment (10,000+ end-users).

Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.

Experience in a rapid paced, time sensitive, high-quality environment.

Good technical writing, presentation, and documentation skills.

Must have excellent team skills and collaboration skills.

Attention to detail and follow-through.

Ability to work with minimal supervision.

Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs.

Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required. (Actual travel percentage varies based upon location but is typically less than 20%).

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.

Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons or jails.

Desired Qualifications:

Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.

Ability to apply a comprehensive knowledge across key tasks and high impact assignments.

Experience evaluating system performance results and recommending improvements or optimizations.

Experience performing IT hardware repairs and installing replacement parts.

Experience planning and leading technology assignments and projects.

Prior hands on experience with the setup, configuration and administration of servers and backups.

Experience functioning as a technical expert across multiple project assignments.

ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Ready to join our team? Apply today!

Keywords: AT&T, Austin , Network Support Technician SE II (Government), Engineering , Austin, Texas