Network Support Technician SE II (Government)
Posted on: May 15, 2022
AT&T Global Public Sector is a trusted provider of secure,
IP enabled, cloud-based, network solutions and professional
services to the Federal Government. We are dedicated to recruiting,
developing and empowering a diverse, high-performing workforce that
is passionate about what they do, committed to our shared values
and dedicated to our customers' mission.
Our Public Sector Team supports our Nation's Law Enforcement and
First Responder community, providing solutions for critical mission
support and operations.
AT&T has an opening for a Systems Engineer II to support the
Immigration and Customs Enforcement (ICE) Office of Chief
Information Officer (OCIO) , in providing IT Field Operations -
Description of Job Duties/Responsibilities:
Provide LAN administrator support with the installation,
configuration and maintenance of network communication devices,
servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers,
printers, fax machines, biometric devices, electrocardiograms,
x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include
smartphones, tablets and hotspots.
Assist in testing, applying and maintaining server configurations
and related security patches.
Assist in maintaining and checking the health of systems and
backups to include restore testing.
Monitors ITSM (ServiceNow) assignment groups and applies
troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines
to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing
activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory
system for the customer.
Responsible for installing and maintaining VTC infrastructure to
include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call
rotation and/or as a team member supporting special projects or
Conduct or provide new equipment deployments and/or requested
Provide cabling support and run cables within data centers, LAN
rooms and remote wiring closets.
Analyzes functional business requirements and design specifications
for functional activities.
Effectively contribute to technical discussions and develop and
present required briefing materials to ensure the customer's needs
Should provide identification/fixing for the problems within
existing systems design/implementation of new systems, enhances the
existing systems and participates in analysis, design and new
construction of next generation IT systems.
Responsible for understanding the needs of the customers and the
realities of commercially available IT products and creating
requirements that will allow implementation by the architecture and
engineering team and COTS products.
Must possess experience of system engineering in one or more areas
including telecommunications concepts, computer languages,
operating systems, database/DBMS and middleware.
Communicate effectively both orally and written with customers,
stakeholders, and technical specialists.
Required Clearance: Public Trust
Required Qualifications: - Associate Degree or equivalent
5 years of IT-related support experience, preferably in a helpdesk
or customer support role.
1 year experience of IT support in an Enterprise environment
Demonstrated ability to troubleshoot and resolve desktop, network,
or other IT issues.
Experience in a rapid paced, time sensitive, high-quality
Good technical writing, presentation, and documentation skills.
Must have excellent team skills and collaboration skills.
Attention to detail and follow-through.
Ability to work with minimal supervision.
Must be able to bend, kneel, stretch, crawl and lift or move up to
Must pass Motor Vehicle Records check as this position is
classified as a "Regular Driver" and overnight travel may be
required. (Actual travel percentage varies based upon location but
is typically less than 20%).
Must be a U.S. Citizen and pass the DHS Employment Eligibility
Must be comfortable working in a Law Enforcement environment which
may consist of locations similar to detention facilities, prisons
Possesses and applies expertise on multiple complex work
assignments which are broad in nature, requiring originality and
innovation in determining how to accomplish tasks.
Ability to apply a comprehensive knowledge across key tasks and
high impact assignments.
Experience evaluating system performance results and recommending
improvements or optimizations.
Experience performing IT hardware repairs and installing
Experience planning and leading technology assignments and
Prior hands on experience with the setup, configuration and
administration of servers and backups.
Experience functioning as a technical expert across multiple
ITIL v4, MCSE, A+, Security+, Network+, or other relevant
Ready to join our team? Apply today!
Keywords: AT&T, Austin , Network Support Technician SE II (Government), Engineering , Austin, Texas
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