TAC Field Engineer
Posted on: May 15, 2022
Genesis10 is seeking a TAC Field Engineer for our client, a
Managed IT Provider in San Antonio, TX, for a 4-month contract for
This Position is responsible for checking and responding to
incoming client tickets and Phone calls. As well as diagnoses and
resolves technical hardware and software issues for network devices
and phones, user set-up and removal, performs a variety of
maintenance, end-user support, and support tasks to ensure end-user
workstations, phones and network performance meet company and user
requirements. Documents, tracks and monitors the problem to ensure
a timely resolution.
This position also requires the engineer to make site visits as
necessary to install and service phones and network equipment. May
include installation of structured cable and cable termination and
Duties and Responsibilities:
The engineer is responsible for responding to support requests
(i.e., telephone, e-mail, support-portal, and personnel requests)
to requests or resolve technical issues.
Prioritize tickets so to quickly resolve them in a timely
Document actions during the ticket resolution.
Resolving issues and installations may require the engineer to
complete the task onsite at the customers location.
Stay current with Voice solutions, IT environment, changes, and
updates. Identify and escalate problem tickets and urgent
situations to the proper resource.
Resolving more complex issues requiring detailed systems and
Ability to perform network performance issue that effects the
client base which may include working with firewall, switches,
modems, phones and other devices.
Keep work area and equipment room organized.
Notify manager of lack of resources. Identify issues and suggest
operational improvements. Actively contribute to ongoing process
Ability to complete multiple simultaneous projects in a timely
Work as a team with co-workers to educated and gain knowledge.
Knowledge of the design, installation, and support some or all
aspects of cloud Telecommunications solutions, VoIP, LANs &
Knowledge of the installation & configuration routers, firewalls,
switches (layer 2 & layer 3), and wireless access points, digital
and VoIP phones for customer applications.
Working experience on all aspects of IT from desktop support to
server & network administration. Working knowledge in Microsoft 365
and Azure, Microsoft Server (set up & configuration) experience,
including Exchange (group policies, upgrades, able to navigate
active directory without assistance), SQL Server.
Experience and knowledge of VMWare, virtualized solutions, and
Linux strongly preferred.
Ability to work with IT peers, manage personnel and report to
appropriate leadership demeanor
Results Orientation, Organized, Flexible, Collaborative,
Emotionally Intelligent, Organized (Lean Thinker), Servant
Mentality, Critical Thinker, Creative Problem Solver
Genesis10 is a leading U.S. business and technology consulting firm
with hundreds of clients needing proven talent and solutions to
power their strategic initiatives. If you are a high performing
business or IT professional with solid, referenced experience, we
want to meet you. Genesis10 recruiters and delivery professionals
are highly accomplished career advocates, who get to know you
beyond your resume to position you with the opportunities that fit
your skills, experience and aspirations. We have benefit options to
fit your needs and a support staff that works with you from
placement throughout your engagement - project after project. To
learn more about Genesis10 and to view all our available career
opportunities, please visit us at www.genesis10.com.
"Genesis10 is an Equal Opportunity Employer, M/F/D/V"
Keywords: Genesis10, Austin , TAC Field Engineer, Engineering , Austin, Texas
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