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Enterprise Solution Engineer - Retail/E-Commerce

Company: Talkdesk
Location: Austin
Posted on: November 22, 2021

Job Description:

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.The Enterprise Solution Engineer for Retail/E-Commerce is an expert who understands industry-specific needs in order to provide business-driven consulting to prospects as well as existing customers. Provides specific vertical expertise that helps sales establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. The Industry Solution Engineer is regarded as experienced operator/practitioner from the vertical they represent, highly knowledgeable about the unique nuances the vertical faces. Industry Solution Engineer must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Industry Solution Engineer is recognized as a credible thought leader within the specified area of expertise, is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities.ResponsibilitiesDemonstrates real-world experience within given industry vertical to ensure relevance and impactMaintains a thriving industry network of key contacts from the specific industry verticalProvides recommendations to the sales lead regarding solutions and services to license in order to meet the customer's capability requirements and achievement of revenue goalsPossesses an excellent understanding of Talkdesk content, technology and messagingCollaborates with design, and conducts industry-specific demonstrations that are tailored to the prospect or customerProvides strategic recommendations for Talkdesk's content and services roadmap based on customer and prospect feedback Collaborates with Marketing and Engineering to create industry-specific go-to-market messaging/collateral and creates industry-specific presentationsRequirementsDeeply understands the dynamics of the industry vertical and possesses a solid understanding of the Contact Center spaceDemonstrates an exceptional level of internal and external customer responsivenessDeep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levelsPossesses expertise of industry-specific regulations and where they vary geographicallyExhibits exceptional cross-team collaboration and internal customer supportProvides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business ownersExhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)Possesses superior presentation skills, both virtual and live, in large and small group settingsHas excellent written communication skills, demonstrates the ability to write with purpose and accuracyIs adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsivenessHas self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assuranceExhibits teamwork skills and ability to act as a strategic partner to the client and account teamMeets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challengesTravels to internal meetings and customer sites as warranted (travel estimate 20-50%)Core CompetenciesExcellent interpersonal, communication, persuasion, presentation and writing skillsMust be willing to work in a fast-paced startup environmentSuperior presentation skillsProficiency in using hosted contact center applications would be a distinct advantageOutstanding problem-solving skills, including the ability to meet a business requirement with a technical solutionIn-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence is a plusEducation: Bachelor's Degree in a technical field; or equivalent experienceThe Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected Jobble

Keywords: Talkdesk, Austin , Enterprise Solution Engineer - Retail/E-Commerce, Engineering , Austin, Texas

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