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Cloud Engineer "Remote"

Location: Austin
Posted on: November 19, 2021

Job Description:


The Cloud Engineer is a critical role at as it focuses on design, implementation, and maintenance of company's IT infrastructure. The role provides an opportunity and challenge to work in a high transaction, highly available and complex environment. Cloud Engineer is responsible for solving moderate to complex problems while operating under moderate supervision and with some latitude for independent judgement.

This position is eligible for full-time home-based remote work.

Team Overview

The Cloud Engineering team operates under the larger IT department. Cloud Engineering team designs and implements infrastructure projects, tools and solutions in production environment. Team works closely with Development, Database and QA teams to support new release and functionalities. The team also serves as an escalation point for the Cloud Operations team.

Company Perks

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Company Overview (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names, Endicia--, ShipStation--, ShipEngine--, ShippingEasy--, ShipWorks--, GlobalPost and MetaPack---.'s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.


Primary Objectives:

  • Design, plan and implement AWS solutions for high-traffic production environment
  • Manage servers and services in production environment and ensure service availability.
  • Develop and strictly adhere to operational policies, procedures controls and standards
  • Deploy automation and IaC to implement operational tasks, jobs, reports etc.
  • Maintain top quality technical skills in a broad range of IT topics and products/tools etc.
  • Provide IT support and work closely with other technical teams, Development, QA, Database and Operations.
    Essential Position Duties
    • Design, plan and implement AWS solutions for high-traffic production environment
    • Work with existing solutions that span AWS and multiple Data Centers
    • Work with the existing technologies we leverage such as AWS, Terraform, Powershell, Python, Bash, Docker, Packer etc. as well as research and implement new tools/technologies
    • General networking and security troubleshooting (firewalls, routing, NAT, etc.)
    • Continuously improve department KPI's, compliance and policy adherence while maintaining 99.99+% uptime.
    • Manage servers and services in production environment and ensure service availability.
    • Troubleshoot problems, outages and performance issues.
    • Understand the technologies being used in the environment.
    • Periodically review monitoring setup/coverage and thresholds.
    • Ensure OS/machines/tools are upgraded periodically.
    • Perform regular maintenance of licenses, certificates, patches, ciphers etc.
    • Create and maintain robust documentation/knowledgebase for all new servers/projects.
    • Participate in on-call rotation
    • Develop and strictly adhere to operational policies, procedures, controls and standards.
    • Develop new policies, standards and principals as the environment evolves.
    • Ensure system design complies with policies, standards and principals.
    • Confirm servers meet PCI, SOX and other compliance requirements.
    • Perform audits and security reviews to ensure consistency in configuration/setup.
    • Develop and implement patching/upgrade strategy for all software/devices.
    • Deploy automation to implement operational tasks, jobs, reports etc.
    • Design solutions for enforcing uniform environments, monitor environment drifts.
    • Deploy configuration management and auditing tools.
    • Deploy Infrastructure as Code to ensure consistency.
    • Adhere to best practices and standards when creating scripts.
    • Create frameworks and standards for operational processes/jobs/scripts.
    • Own the development, deployment and on-going management of operational tasks, jobs, scripts etc.
    • Work with Dev/QA to create and maintain fully automated CI/CD pipeline using Jenkins, Ansible, Git etc.
    • Maintain top quality technical skills in a broad range of IT topics and products/tools etc.
    • Research and implement relevant tools and technologies for managing and monitoring infrastructure.
    • Keep up-to-date understanding and knowledge of new tools/techniques.
    • Maintain understanding of changes in AWS and adhere to the AWS best practices.
    • Keep up with the latest developments in industry trends.
    • Understand differences in best practices between on-prem, cloud and hybrid deployments.
    • Provide IT support and work closely with other technical teams such as Development, QA and Database.
    • Help with troubleshooting issues in all environments (Dev, QA, etc).
    • Provide guidance, tools, scripts, SOPs and support to other departments.
    • Work with Development and Database teams to design and implement new solutions.
      Additional Position Duties
      • Sit for prolonged periods of time
      • Utilize wrist and hands for a prolonged period of time
      • Walk short distances
      • Stand for short periods
      • Speaking and conversing with others
      • Lift up to 25lbs without assistance up to chest height
      • Strong customer service orientation

        Education and/or Experience:
        • Bachelors' Degree in computer science, engineering or related discipline or equivalent practical experience.
        • Four or More (4+) years of progressive IT experience in high-traffic production environment
        • Four or More (4+) years of experience working with Windows Servers, SQL servers
        • Four or More (4+) years of hands-on experience working in AWS in production setting
          Cloud Services Proficiency
          • AWS, Terraform, VSCode, GitHub, Chocolatey, Docker, IIS, Octopus, CI/CD Pipeline tools
            Skills And Knowledge
            • Sufficiently skilled and proficient at working in high-transaction production environment
            • Excellent understanding of Microsoft Windows, SQL, AD, etc.
            • Clear understanding of Networking and server technologies.
            • In-depth knowledge of securing servers and infrastructure
            • Possesses excellent communication skills
            • Detail-oriented and able to multitask effectively
            • Proactively seeking, identifying, exploring and resolving technology gaps in the production networks, systems and services.
            • Triaging system and application emergencies including downtime reporting and root cause analysis. Ability to effectively prioritize and drive root cause analysis (RCA) and issue resolution.
            • Strong analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
            • Excellent verbal and written communication skills with the ability to communicate well with different types of audiences.
            • Ability to work in a fast-paced environment with changing priorities and deadlines.
            • Ability to demonstrate urgency when there are customer impacting issues.
              Travel Requirements
              • Less than 5%
                Equal Opportunity Employer/Veterans/Disabled

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Keywords:, Austin , Cloud Engineer "Remote", Engineering , Austin, Texas

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