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Cloud Support Engineer III

Company: Apt
Location: Austin
Posted on: April 6, 2021

Job Description:

Our client is looking to add a Cloud Support Engineer III to their growing team in Austin, TX! As a Cloud Support Engineer, you will be a part of the Support team where you will be working directly with their customers and partners to identify and resolve their post-deployment Fix/Break issues. You will help to ensure that customer needs are being met and work with urgency.
This opportunity is fully remote. Austin, TX is preferred **
Why You'll Love Our Client...

  • Growing team and opportunities for technical and career growth
  • Bonus program
  • Full benefits (Health, Dental, Vision)
  • 401K
  • Paid Holidays and flexible vacation
  • Diverse Culture What You'll Be Doing...
    • Support SaaS offerings in client environments
    • Work with partners to resolve technical issues via email, phone, and/or remote session
    • Keep in contact with customers on the status of their issue
    • Work closely with Support team, DevOps, and Engineering
    • Documenting resolutions to enhance customer service experience
    • Prioritize issues from implementation partners and customers
    • Work with our Sales team to offer Support of customer POCs Skills and Experiences Needed For Success...
      • 3+ years of support experience, preferably supporting a SaaS product
      • Excellent communication skills
      • Hands on experience with web technologies, such as, XML, SAML, SPML/SOAP, REST APIs
      • Setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
      • Experience with Directories (LDAP, AD)
      • Network troubleshooting skills
      • Experience with databases, SSO platforms, enterprise platforms (SAP, Peoplesoft), Identity Management systems (Oracle, IBM, BMC), security software, programming languages (Java, .NET)

Keywords: Apt, Austin , Cloud Support Engineer III, Engineering , Austin, Texas

Click here to apply!

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