Service Technician

Company: My Back Office LLC
Location: Austin
Posted on: April 5, 2021

Job Description:

Description: Summary/ObjectiveThe sales service technician position is responsible to serve the needs of our customers through quality service, maintenance and sales. The main task of an irrigation technician is to maintain the irrigation equipment assigned to him or in a specific area. This equipment can include sprinklers, water lines, pumps, suction devices, valves and other plumbing equipment. This equipment can sometimes be buried underground and must be excavated to be maintained, so irrigation technicians should be comfortable working with digging equipment such as backhoes, shovels and augers.Essential Functions

• Strong customer service skills and sales experience
• A positive/optimistic attitude, great team member
• Able to communicate with customers and co-workers to build trust and value
• Be on time and dependable
• Be flexible, agreeable and adaptable to change
• Analyzes schedules and maps out route efficiently
• Verifies that tools and parts are complete and in good working condition on truck
• Troubleshoots underground automatic sprinkler/ irrigation systems
• Ability to effectively communicate, present information and respond to questions, both verbal and written about irrigation problem and solutions with customer
• Prices out estimate sales and up-sells products customers need
• Performs repairs to our high-quality standards
• Issues invoice and collects payment at customer site
• Cleans up job site and makes sure that customer is 100% satisfied before leaving any job site
• Strong interpersonal communication skills and the ability to establish and maintain effective working relationships across all levels of Andy's Sprinkler, Drainage and Lighting
• Communicates effectively with customer, dispatcher and/or manager if ahead or behind schedule
• May train and/or mentor ride-a-longs in troubleshooting, installation, maintenance and repair of underground electric sprinkler/irrigation systems
• Keeps at all times a clean work area and up to date inventory
• Motivates and uplifts his/her team workers
• Able to work with current scheduling and billing software
• Keeps van/truck well stocked and organized, assists with general vehicle maintenance
• Prepares proposals on larger Project
• Collects at customer side balance, and performs collection calls for outstanding invoices. Requirements: Competencies
  • Problem Solving / Trouble Shouting
  • Customer/Client Relationships
  • Communication Proficiency
  • Time Management
  • Mechanically inclined or AptitudeSupervisory ResponsibilitySomeWork EnvironmentIrrigation technicians spend the majority of their working hours outside in the open air, working in extreme hot temperatures and conditions. Long hours during peak season.Physical DemandsThe position requires bending and stopping, especially when maintaining in-ground irrigation systems, so candidates should be in good physical shape and need to be able to frequently move supplies up to 25 pounds and occasionally lift weight consisting of 75 pounds.Position Type and Expected Hours of WorkThis is a full-time position, and hours of work and days are Monday through Friday, 7:30 a.m. - until the project is completed.In addition, this position may be required to come into work on weekends, holidays and in emergency situations (i.e., may be subject to on-call responsibilities).TravelTravel is primarily locally during the business dayRequired Education and ExperienceKnowledge of mechanical and irrigation systems is requiredPreferred Education & Experience
    • Irrigation License
    • Minimum of basic Spanish language or willingness to learn some Spanish
    • PM21
      
      PI

Keywords: My Back Office LLC, Austin , Service Technician, Engineering , Austin, Texas