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Sales Engineering Coordinator

Company: Apogee, Inc.
Location: Austin
Posted on: February 24, 2021

Job Description:

We're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.Our ideal candidate has an engineering mindset, who wants to work as the hub between sales, project management and engineering. You take ownership for doing what you'll say you'll do, are naturally detail oriented and love a deadline.In this role you will * Conduct site surveys (requires travel) to document site specific details that will inform the engineering design. * Work with Network Services to peer review designs that allows other departments to build and plan with accurate design plans. * Complete site surveys, peer design reviews * Prepare documents supporting the pre-implementation process- this includes researching, surveying, and submitting findings * Work with sales, engineering, project operations in support of meeting deadlines * Coordinate your work with others, ensure information is accurate and complete * Work in online systems, you must have proficiency using Excel and other online SaaS systems * Communicate effectively with the team and management on timelines, action items, and help drive projects to on-time completion * Ensure project documents are complete, and ensure proper filing and storage * Maintain transparent work systems You'll love this job if this describes you Self-Development. You are personally committed to and actively work to continuously improve. Understands the limits of what you're able to do now and communicates clearly with managers on what you want to learn next.Process and Time Management. The work this team does is at the hub of our sales and engineering processes; Time management is critical. You will meet deadlines because you follow processes, and proactively communicate to the broader team.Deeply engrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).Apogee is most decidedly an equal opportunity employer. We want applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.Requirements* STEM undergraduate degree or have equivalent work experience that demonstrates this competency. * Knowledge of telecom and networking concepts and applications, specifically data and WIFI. * Travel (up to 40%) is required to visit customer sites within the United States. Travel is limited during the pandemic, but is a typical requirement for the role.* Must understand engineering concepts relating to our business. This includes equipment, and terminology. * Strong documentation skills * Proficiency using Excel and other online SaaS systems * NetSuite and ServiceNow experience is not required but must demonstrate efficiency with these tools within 60 days.

Keywords: Apogee, Inc., Austin , Sales Engineering Coordinator, Engineering , Austin, Texas

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