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Infrastructure Firewall Engineer

Company: Conduent
Location: Austin
Posted on: February 22, 2021

Job Description:

Title: Infrastructure Firewall EngineerLocation: Austin, TX********** We cannot sponsor visa at this time*********** Application Software Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging and subsequent release and deployment of product updates. * While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following five categories: * Linux (command line) - Able to use advanced Linux commands for troubleshooting, OS configurations and software deployments.* Network Troubleshooting - Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.* SQL/DBMS - Understands and is able to write advanced queries to a database for troubleshooting. * Programming/Scripting - Understands fundamental programming/scripting concepts, and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, Javascript).* File Transfer Tools - Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols Responsibilities: * Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications. * Will have to provide periodic OnCall 24x7 support (-once out of every 2 months you are on-call off-hours and weekends). * Must have the ability to work in a multi-system and multi-platform environment. * Responsible for coordination with operations center staff to ensure monitoring of production systems. * Responsible in deploying application upgrades in a Linux environment. * Responsible for reading and writing Bash and Perl scripts for automated research and file movement. * Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts. * Responsible for following procedures for processing of batch files, troubleshooting and reporting errors. * Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications. Experience Required: * Excellent working knowledge of Linux and network technologies. * Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required * Knowledge of advanced Unix/Linux/Windows commands. * Knowledge of Apache, Tomcat and Glassfish preferred.* Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.) * Prior experience in a Level 2 or Technical Helpdesk role preferred.* Prior experience in a PCI environment or the Payment Industry preferred. * Ability to utilize computer operating systems utilities. * Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must. * Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired. * ITIL Service Mangement knowledge desirable* Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.Education: * Bachelor's degree in a related technical field or equivalent work experience. Each year of relative work experience may be.

Keywords: Conduent, Austin , Infrastructure Firewall Engineer, Engineering , Austin, Texas

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