Field Solutions Engineer
Posted on: February 19, 2021
At Cloudflare, we have our eyes set on an ambitious goal: to help
build a better Internet. Today the company runs one of the world's
largest networks that powers trillions of requests per month.
Cloudflare protects and accelerates any Internet application online
without adding hardware, installing software, or changing a line of
code. Internet properties powered by Cloudflare have all web
traffic routed through its intelligent global network, which gets
smarter with every request. As a result, they see significant
improvement in performance and a decrease in spam and other
attacks. Cloudflare was recognized by the World Economic Forum as a
Technology Pioneer and named to Entrepreneur Magazine's Top Company
We realize people do not fit into neat boxes. We are looking for
curious and empathetic individuals who are committed to developing
themselves and learning new skills, and we are ready to help you do
that. We cannot complete our mission without building a diverse and
inclusive team. We hire the best people based on an evaluation of
their potential and support them throughout their time at
Cloudflare. Come join us!
What you'll do as a Solutions Engineer
You are the technical lynchpin through the entire sales cycle - pre
and post sales. You will work closely with our Enterprise prospects
and customers to educate, empower, and ensure their success on the
Cloudflare platform. Your technical expertise in Cloudflare's
global distributed network and technology will allow you to find
best-fit solutions for prospects, to train and onboard new
customers via video-conference or in person, through documentation,
and to support the long-term success of the customer. As a subject
matter expert on web/mobile security and performance, you are a
trusted source for developing new firewall rules from log files,
crafting performance caching and delivery strategies, and creating
or repurposing internal tools and scripts for customers.
As a Solutions Engineer, you are the technical customer advocate
within Cloudflare. To aid your customers, you will work closely
with every team at Cloudflare, from Sales and Product, through to
Engineering and Customer Support. Your goal of customer success
should drive you through the entire organization as you seek out
and create scalable solutions for your customer's needs.
What we look for in our Solutions Engineers
Our Solutions Engineers come from a wide range of backgrounds:
financial consulting, engineering, software development, product
management, customer support, and project delivery. We're serious
about building a diverse team. When hiring we look for diversity of
experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology and have the
ability to explain complex technical concepts in easy-to-understand
terms. You are naturally curious, and an avid builder who is not
afraid to get your hands dirty. You appreciate the diversity of
challenges in working with customers, and look forward to helping
them realize the full promise of Cloudflare. On the Solutions
Engineering team, you will find a collaborative environment where
everyone brings different strengths and jumps in to help each
- As critical members of Cloudflare's Enterprise Sales team,
Solutions Engineers drive technical discussions and implementations
to help generate new business, expand existing business, and keep
our customers happy.
- In business generation and expansion, you'll be tasked with
qualification of prospect and customer use cases, technical
requirements discovery, leading demonstrations, solution
identification and design, and collaborative work on
- For our existing customers, Solutions Engineers are part of a
dedicated account team that advises the customer on technical best
practices, implementation of Cloudflare products and features, and
strategic guidance on internet security and performance.
- The role requires 20-50% travel to attend meetings with
prospects or customers, attend conferences and other industry
events, and to collaborate with your Cloudflare teammates.
- Demonstrated experience with a scripting language (e.g. Python,
- Expertise in internet technologies: OSI Model layers 1-7, BGP,
GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL /
- 3 years of experience in a customer-facing sales or consulting
role (note: doesn't have to be in tech)
- Technical curiosity and passion: Cloudflare is at the cutting
edge of internet technology, and our Solutions Engineers are viewed
as subject-matter experts. It's incumbent on us to stay up to date
not only with Cloudflare's specific products, but with industry
- A focus on learning, teaching, collaboration, mentorship, and
growth, not only personally but also within the team and
- Aside from technical and collaborative skills, we place a high
value on project management, relationship building, and EQ.
- You've built web applications before, or contributed to
existing web applications in a meaningful way.
- You understand the role of a firewall, the difference between
L3, L4, and L7 firewalls, and that 'ACL' doesn't always mean
Anterior Cruciate Ligament.
- You're not afraid of command-line interfaces, RESTful APIs, or
analyzing HTTP request and response in a browser's web
- You can describe the differences between CSRF, XSS, and SQLi in
detail, and Cloudflare's role in defending against them.
- Understanding of, or experience with, regulatory requirements
such a PCI DSS, HIPAA, and SOC-2.
- An undergraduate degree in Computer Science, Engineering or a
related field. Reminder: this is not a strict requirement at all.
Candidates from all walks of life are welcome. Bonus Points
- Graduate-level degrees in Computer Science, Engineering or
related fields. Reminder: this is not a strict requirement at all.
Candidates from all walks of life are welcome.
- Certifications More About You
- You can translate technical concepts and jargon for a wide
variety of audiences: from systems engineers, to front-end
developers, through to IT managers and C-levels in enterprise
- You want to be constantly learning new things and teaching what
you've learned to the broader team through internal and external
blog posts, team demos, and product training sessions.
- You have a knack for understanding problems and finding
creative ways to solve them. Our product suite is ever-growing, and
knowing how to identify which parts will solve a customer's
particular problem is important.
- You understand how to manage a project, work to deadlines, and
prioritize between competing demands. What Makes Cloudflare
We're not just a highly ambitious, large-scale technology company.
We're a highly ambitious, large-scale technology company with a
soul. Fundamental to our mission to help build a better Internet is
protecting the free and open Internet.
Project Galileo : We equip politically and artistically important
organizations and journalists with powerful tools to defend
themselves against attacks that would otherwise censor their work,
technology already used by Cloudflare's enterprise customers--at no
Athenian Project : We created Athenian Project to ensure that state
and local governments have the highest level of protection and
reliability for free, so that their constituents have access to
election information and voter registration.
Path Forward Partnership : Since 2016, we have partnered with Path
Forward, a nonprofit organization, to create 16-week positions for
mid-career professionals who want to get back to the workplace
after taking time off to care for a child, parent, or loved
126.96.36.199 : We released 188.8.131.52 to help fix the foundation of the
Internet by building a faster, more secure and privacy-centric
public DNS resolver. This is available publicly for everyone to use
- it is the first consumer-focused service Cloudflare has ever
released. Here's the deal - we don't store client IP addresses
never, ever. We will continue to abide by our privacy commitment
and ensure that no user data is sold to advertisers or used to
Sound like something you'd like to be a part of? We'd love to hear
This position may require access to information protected under
U.S. export control laws, including the U.S. Export Administration
Regulations. Please note that any offer of employment may be
conditioned on your authorization to receive software or technology
controlled under these U.S. export laws without sponsorship for an
Cloudflare is proud to be an equal opportunity employer. We are
committed to providing equal employment opportunity for all people
and place great value in both diversity and inclusiveness. All
qualified applicants will be considered for employment without
regard to their, or any other person's, perceived or actual race,
color, religion, sex, gender, gender identity, gender expression,
sexual orientation, national origin, ancestry, citizenship, age,
physical or mental disability, medical condition, family care
status, or any other basis protected by law. We are an
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Keywords: Cloudflare, Austin , Field Solutions Engineer, Engineering , Austin, Texas
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