Solutions Engineer

Company: FireMon
Location: Austin
Posted on: October 15, 2020

Job Description:

WHAT IT TAKES TO BE PART OF THE FIREMON TEAM

FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.

Our customers have unique and complex security problems that are difficult to solve. This doesn t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today.

EEO/AA/MINORITIES/FEMALES/DISABLED/VETERANS
ABOUT FIREMON

As a thought leader in a space we invented, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do from how we develop our products to how we engage with our customers and how we get things done.

One of the biggest benefits of working with a groundbreaking company like FireMon, is the huge impact employees have on the overall product and business. Each person s work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company. Since we are securely backed by some of the savviest investors in the industry, you get the security of an established organization but at the same time get to experience the agility and autonomy of a smaller company.

The Solutions Engineer, reporting to the SVP of Global Services, is an essential part of the Global Services Team working within FireMon to qualify business opportunities and develop the strategy to resolve technical matters; and within Customer Organizations with security architects, infrastructure, and security and engineering teams to design solutions that promote results. You will support Professional Services activity within Buyer s Journey (Pre-Sale) and Customer Journey (Post-Sale) capacity.

What you'll do:

* Account for the decisions you propose and be an expert in the implementation of proposed solutions.

* Conducting business process analyses, needs assessments, and preliminary cost/benefits analyses to align technology solutions with business initiatives.

* Work with users to define and analyze problems and align the most appropriate technical, application or configuration solutions.

* Develop, document, and manage the requirements gathering process and providing the detailed design and business processes to support the requirements throughout the project life cycle up to and through change control.

* Review system test plans and system tests applications to ensure successful test cycles.

* Work with the end-user to select or create appropriate scenarios to test implemented solution to determine whether solution meets shared requirements.

* Be a functional and technical resource for the project team.

* Establish Level of Effort (LOE) and duration estimates for implementation/development projects

* Build architecture best practices.

Required Skills and Experience

* Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or other related field

* 3+ years of business analysis and consulting experience to or within large corporations, relating to enterprise software implementation and change management

* 3+ years experience designing and implementing client-facing solutions.

* Experience with the technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS

* Familiarity with multiple languages, including C++, Java, Python Perl, or other programming language

* Experience implementing solutions using API Management Platforms.

* Experience in technology architecture and implementation on the ServiceNow platform

* Communicate solution recommendations and influence decision makers.

* Startup mentality with responsibilities for partner management.

* Demonstrate experience across all phases of the SDLC and Agile software development practices.

* Write, design specifications and use appropriate charts and diagrams to illustrate your ideas.

* Experience with incident management, service request, problem management, change management, discovery, and configuration management databases (CMDB)

* Experience designing application deployments on public (AWS, Azure) and hybrid cloud setup.

Preferred Skills and Experience

* Familiarity with profiling, code coverage, logging, common IDE's and other development tools.

* Perform code reviews, providing positive and constructive feedback and accept feedback.

* JAVA/J2EE programming experience.

* Experience with Unix/Linux System Administration

* Experience with relations database management (i.e. PostgreSQL)

* Experience with ETL processes, and data formats like XML and JSON

* Experience with network security tools such as firewalls, IPS, routers, switches, proxies, Linux and servers, Microsoft active directory and servers, distributed computing, cloud computing.

* ITIL v3 certification

* ServiceNow Certified Application Developer Certification

* Completed advanced ServiceNow System Administration training

* ServiceNow Certified Implementation Specialist Certification.

Keywords: FireMon, Austin , Solutions Engineer, Engineering , Austin, Texas