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Sr. Solution Engineer

Company: Tucker Rose Associates, LLC
Location: Austin
Posted on: September 16, 2020

Job Description:

Sr. Systems Engineer Tucker-Rose Associates is seeking a Sr. System Engineer to help support The Operations Triage Group within US Department of Veterans Affairs. The candidate will use hardware and software skills to improve the technology supporting the VA. Work with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects and evaluate and modernize VA Enterprise systems. RESPONSIBILITIES As a technical SME, you will work with system and network administrators to troubleshoot performance issues and outages. This work may include support during weekends, holidays, or off-hours, as required. Conduct independent technical investigations in softwaresystems design. Support system SMEs with technical incidents causing significant user impact provide technical expertise ensure troubleshooting effort is thorough and consistently structured. Apply engineering abilities to develop highly detailed technical solutions. Provide technical review of reports to ensure reports correctly portrays the details of efforts. Proactively analyze, network traffic, APM data and logs to identify deviations from implementation best practices andor identify root cause of system problems. Assist system SMEs with best practices for system configurations and monitoring standards. Provide technical guidance to lower level engineers and design support personnel. Proactively monitor and manage availability assurance in application environments in which multiple internal teams operate. Lead issue triage through prompt and effective incident response practices. Guide distributed teams toward resolution of reported issues. Exercise sound judgement in evaluation, assignment, and escalation of issues. Document findings and provide analysis of resolved issues to help eliminate repeat impacts. Apply known fixes and track occurrences of problems across multiple application environments. REQUIREMENTS Masterrsquos Degree in Computer Science, Engineering, Math, or equivalent 10 yrs. of experience in the technical trades or 20 total yrs. of experience without degree Excellent written and verbal communication skills Strong critical thinking and error assessment capabilities 7 yrs. of experience with key indicators for IT system operability, application performance and code quality 7 yrs. of experience deploying, maintaining, and troubleshooting applications at an enterprise scale while working with cross-functional teams 3 yrs. monitoring and troubleshooting experience with one or more of the following APM tools, AppDynamics, DynaTrace, or Aternity. 2 yrs. of monitoring and troubleshooting application logging using Splunk. Experience in service virtualization, AWS or Azure Cloud technologies, and SaaS and PaaS implementation. Experience with using Microsoft Office, including Word, Excel, and PowerPoint ADDITIONAL QUALIFICATIONS Deep experience in one or more Technology Areas (Network, Windows, Desktop, UnixLinux, AWS or Azure Cloud, WebSphere Middleware, JavaJS Development, Microsoft, or Oracle Database) Experience with test-driven development, distributed systems, microservices and cloud-native application implementation. Experience with the following Oracle Enterprise Manager, Riverbed ndash Aternity, and ServiceNow

Keywords: Tucker Rose Associates, LLC, Austin , Sr. Solution Engineer, Engineering , Austin, Texas

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