Sr. Solution Engineer
Company: Tucker Rose Associates, LLC
Posted on: September 16, 2020
Sr. Systems Engineer Tucker-Rose Associates is seeking a Sr.
System Engineer to help support The Operations Triage Group within
US Department of Veterans Affairs. The candidate will use hardware
and software skills to improve the technology supporting the VA.
Work with the incident management, problem management, and DevOps
teams to detect, investigate, and diagnose system problems and
defects and evaluate and modernize VA Enterprise systems.
RESPONSIBILITIES As a technical SME, you will work with system and
network administrators to troubleshoot performance issues and
outages. This work may include support during weekends, holidays,
or off-hours, as required. Conduct independent technical
investigations in softwaresystems design. Support system SMEs with
technical incidents causing significant user impact provide
technical expertise ensure troubleshooting effort is thorough and
consistently structured. Apply engineering abilities to develop
highly detailed technical solutions. Provide technical review of
reports to ensure reports correctly portrays the details of
efforts. Proactively analyze, network traffic, APM data and logs to
identify deviations from implementation best practices andor
identify root cause of system problems. Assist system SMEs with
best practices for system configurations and monitoring standards.
Provide technical guidance to lower level engineers and design
support personnel. Proactively monitor and manage availability
assurance in application environments in which multiple internal
teams operate. Lead issue triage through prompt and effective
incident response practices. Guide distributed teams toward
resolution of reported issues. Exercise sound judgement in
evaluation, assignment, and escalation of issues. Document findings
and provide analysis of resolved issues to help eliminate repeat
impacts. Apply known fixes and track occurrences of problems across
multiple application environments. REQUIREMENTS Masterrsquos Degree
in Computer Science, Engineering, Math, or equivalent 10 yrs. of
experience in the technical trades or 20 total yrs. of experience
without degree Excellent written and verbal communication skills
Strong critical thinking and error assessment capabilities 7 yrs.
of experience with key indicators for IT system operability,
application performance and code quality 7 yrs. of experience
deploying, maintaining, and troubleshooting applications at an
enterprise scale while working with cross-functional teams 3 yrs.
monitoring and troubleshooting experience with one or more of the
following APM tools, AppDynamics, DynaTrace, or Aternity. 2 yrs. of
monitoring and troubleshooting application logging using Splunk.
Experience in service virtualization, AWS or Azure Cloud
technologies, and SaaS and PaaS implementation. Experience with
using Microsoft Office, including Word, Excel, and PowerPoint
ADDITIONAL QUALIFICATIONS Deep experience in one or more Technology
Areas (Network, Windows, Desktop, UnixLinux, AWS or Azure Cloud,
WebSphere Middleware, JavaJS Development, Microsoft, or Oracle
Database) Experience with test-driven development, distributed
systems, microservices and cloud-native application implementation.
Experience with the following Oracle Enterprise Manager, Riverbed
ndash Aternity, and ServiceNow
Keywords: Tucker Rose Associates, LLC, Austin , Sr. Solution Engineer, Engineering , Austin, Texas
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