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Global Support Engineer

Company: CyberCoders
Location: Austin
Posted on: July 14, 2020

Job Description:

Global Support Engineer
If you are a Technical Support Engineer with experience, please read on!
Top Reasons to Work with Us
Our one platform does it all -- network history, cybersecurity, application performance monitoring, network performance monitoring!We provide accurate, continuous packet capture, while simultaneously hosting a wide range of commercial and open-source network security and performance monitoring applications. Our clients range from bankers, to retailers, to healthcare and government agencies.
What You Will Be Doing
The Global Support Engineer will be responsible for providing Tier 1 and Tier 2 support to a range of clients using our network visibility platform. General responsibilities to include:- Resolve reported software and hardware issues- Collaborate with internal colleagues and external customer personnel to improve process and delivery- Recreate and troubleshoot customer support cases- Provide monthly reporting on relevant support activities- Write support documentation and articles- Assist field support on custom builds of our platform- On-call duties to facilitate 24/7 global support service- Onsite customer support (as required)
What You Need for this Position
Qualified candidates will possess:- 3+ yrs of professional technical support and test experience- Associates/Bachelors in Computer Science or relevant IT field (preferred)- History of online and telephone customer technical support- Previous experience working in a Linux, Unix, and Windows environments- Understanding of Telco Network systems- Strong customer service and communication skills- Understanding of network security/monitoringSpecial consideration for candidates with strong scripting experience with Python, Bash, and C.
What's In It for You
Compensation includes:- Base Salary: $80,000 - $95,000+- Health and dental benefits- Ability to work with the latest technologies and use onsite research lab- On-call allowance compensation: extra hourly compensation while serving on-call service

So, if you are a Technical Support Engineer with experience, please apply today!
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Austin , Global Support Engineer, Engineering , Austin, Texas

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