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Senior Network Engineer

Company: Blackbaud
Location: Austin
Posted on: June 28, 2020

Job Description:

About the role:

Blackbaud is seeking a Senior Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security. You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions. You'll pursue all opportunities to advance our operational effectiveness and increase customer satisfaction.

To be successful in this role, you will need to actively engage in navigating the intersection of engineering and operations. You will dive into the details to understand a complex system of environments and applications, with a drive to identify opportunities to streamline and automate wherever possible. You are someone that keeps up with industry trends and effectively adapts to rapidly evolving technologies. You thrive in a culture that leverages data and metrics to make informed decisions and guide change.

What you'll be doing:


  • Responsible for the overall health and stability of the networks supporting our applications, systems and environments.
  • Own your responsibilities with a customer-first mindset, aligned on business priorities, with a focus on operational effectiveness metrics (SLA/OLAs)
  • Collaborate with engineering, operations and other key stakeholders to engineer reliable, scalable, secure and cost-effective solutions for our customers
  • Standardize and automate change, validation, and deployment processes to increase efficiency and reduce risk, complexity, waste and cost.
  • Proactively monitor capacity and performance management measures to ensure quality and support business growth.
  • Create accurate network diagrams and documentation for design and planning network communication systems.
  • Drive incident response with focus on restoration of service, followed by root cause and permanent resolution.
  • Collaborate with third-party support and service vendors to ensure to expand our workforce capacity as needed.
  • Available on a 24x7x365 basis when needed for production impacting incidents or key customer events.

    What we'll want you to have

    • Bachelor's degree in Computer Science, Engineering or Information Technology or equivalent related work experience required.
    • Cisco Certified Network Professional (CCNP) preferred.
    • A minimum of 7 years of experience designing, implementing and supporting network infrastructure in complex environments.
    • An in-depth understanding of routing protocols (BGP/OSPF/EIGRP) and routed protocols.
    • Experience administering firewalls and other security devices in production environments
    • Practical experience preferred in the implementation of cloud technologies and an understanding of SAAS, PAAS, and IAAS models required (Microsoft Azure preferred)
    • Practical experience with ITIL or ISO27001 required; lean and agile methodologies preferred
    • Excellent written and verbal communication; able to communicate complex technical information to all stakeholders

      #HelpGoodTakeOver

      Why you'll want to come work here:

      • Our benefits are unmatched. Not only do we offer competitive salaries, 4 weeks paid time off, tuition reimbursement, and 401K match, we also provide endless community involvement opportunities to encourage our employees to give back, through our CSR programs like gift matching and volunteer for vacation.
      • Blackbaud has been named to Forbes America's Best Employers for Diversity 2019, Forbes America's Best Midsize Employer 2019, and AnitaB.org's Top Companies for Women Technologists 2018, we are rapidly growing and offer incredible opportunity for career advancement!
      • We understand that people thrive in a culture focused on teamwork and purpose. That's why Blackbaud offers a tremendous company culture, encouraging open, collaborative working environments in all of our offices around the world, including; North America, Australia, the United Kingdom and Costa Rica.
      • We have proven that we are one of the best technology companies to work for. Blackbaud has been ranked Best Technology Company in Charleston, SC for the fourth year in a row, and ranked by BuiltIn Austin as one of the Best Places to Work in Austin, TX.

        Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

        Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

        To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Keywords: Blackbaud, Austin , Senior Network Engineer, Engineering , Austin, Texas

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