Head of Solutions Engineering, Americas
Company: Cloudflare, Inc.
Posted on: May 16, 2020
At Cloudflare, we have our eyes set on an ambitious goal: to help
build a better Internet. Today the company runs one of the world s
largest networks that powers trillions of requests per month.
Cloudflare protects and accelerates any Internet application online
without adding hardware, installing software, or changing a line of
code. Internet properties powered by Cloudflare have all web
traffic routed through its intelligent global network, which gets
smarter with every request. As a result, they see significant
improvement in performance and a decrease in spam and other
attacks. Cloudflare was recognized by the World Economic Forum as a
Technology Pioneer and named to Entrepreneur Magazine s Top Company
We realize people do not fit into neat boxes. We are looking for
curious and empathetic individuals who are committed to developing
themselves and learning new skills, and we are ready to help you do
that. We cannot complete our mission without building a diverse and
inclusive team. We hire the best people based on an evaluation of
their potential and support them throughout their time at
Cloudflare. Come join us!
WHAT YOU LL DO AS THE AMERICAS HEAD OF SOLUTIONS ENGINEERING
Reporting to the Global SE lead, you are responsible for the
performance and development of the Solution Engineering team across
the Americas. Solution Engineering supports both pre and post sales
functions of Cloudflare s Enterprise business. Solution Engineering
is a technical organization of engineers focused on helping our
customers adopt and derive value from their Cloudflare
subscriptions. The team is currently 60 strong across North and
South America, it supports Mid Market and Strategic presales,
Customer Success and Partner organizations amongst others. The SE
team works very cross functionally: not only helping our customers
adopt the solution, but also helping Cloudflare develop and test
new products, and acting as advisors across the organization from
Marketing to Legal. Team building and scaling to 100 and beyond are
core components of this role, along with coaching and empowering
both SE Managers and high performing individual contributors. As a
leader, you should embody the core values we strive for: humility,
curiosity, and empathy.
Working with your direct reports, you will take care of new team
members and you will ensure work loads are effectively distributed.
You are kind, personable, and great at providing constructive
feedback. You will help escalate and identify issues quickly and
efficiently and you will work with the other cross functional leads
to ensure regional coordination with the SE heads for EMEA and
You will develop superb working relationships with Sales and
Customer Success leadership, working together to drive the long
term success of Cloudflare s Americas business.
You will also work closely with every team at Cloudflare, from
Sales and Product, through to Engineering and Customer Support.
Your goal of customer success should drive you through the entire
organization as you seek out and advise your team on how to create
scalable solutions for your customer s needs.
EXAMPLES OF DESIRABLE SKILLS, KNOWLEDGE, EXPERIENCE AND GOALS
Our Solutions Engineers come from a wide range of backgrounds:
financial consulting, engineering, software development, product
management, customer support & project delivery. We're serious
about building a diverse team. When hiring we look for diversity of
experience combined with genuine curiosity for our technology.
This is a senior role that requires strong management experience
but ultimately, you are passionate about technology, have the
ability to explain complex technical concepts in easy-to-understand
terms, and you excel at coaching and teaching. You are naturally
curious, and an avid builder who is not afraid to get your hands
dirty. On the Solutions Engineering team, you will find a
collaborative environment where everyone brings different strengths
and jumps in to help each other and you will be an integral part of
driving that culture.
* Technology or related background ideally in the same or similar
fields as Cloudflare;
* Experience managing teams within a customer facing organization.
Both pre and post sales is a plus
* Demonstrable experience in coaching, leadership skills or team
management within organizations with manager of managers
* Demonstrable experience in understanding and solving escalations,
team issues or other management related scenarios
* Demonstrable experience of leading with a vision and mission
statement, looking for efficiencies and ability to execute long
term goals and objectives while inspiring confidence in the
* Demonstrable experience speaking to larger audiences is a
* Cultivate cross SE team/company coordination, keep us all
connected as one team
* Facilitate knowledge transfer between SE teams and regions
* Develop strong relationships outside of SE organization to aid in
escalation of issues (product/support/engineering/special
* Maintain strong communications with Account Executives and
Customer Success regional leads
* Keep the pulse of the team: who is happy, productive, performing.
Know each member s strengths and how they would each like to
* Develop leadership skills of SE managers
* Exemplify and cultivate positive culture traits
* Provide support and confidence to team managers and members
* Cultivate a very open communication environment. Criticism is
welcome and appreciated
* Maintain culture of independence amongst team managers and
members while offering advice on how to improve
WHAT MAKES CLOUDFLARE SPECIAL*
We re not just a highly ambitious, large-scale technology company.
We re a highly ambitious, large-scale technology company with a
soul. Fundamental to our mission to help build a better Internet is
protecting the free and open Internet.
Project Galileo: We equip politically and artistically important
organizations and journalists with powerful tools to defend
themselves against attacks that would otherwise censor their work,
technology already used by Cloudflare s enterprise customers--at no
Athenian Project: We created Athenian Project to ensure that state
and local governments have the highest level of protection and
reliability for free, so that their constituents have access to
election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path
Forward, a nonprofit organization, to create 16-week positions for
mid-career professionals who want to get back to the workplace
after taking time off to care for a child, parent, or loved
22.214.171.124: We released 126.96.36.199 to help fix the foundation of the
Internet by building a faster, more secure and privacy-centric
public DNS resolver. This is available publicly for everyone to use
- it is the first consumer-focused service Cloudflare has ever
released. Here s the deal - we don t store client IP addresses
ensure that no user data is sold to advertisers or used to target
Sound like something you d like to be a part of* We d love to hear
Cloudflare is proud to be an equal opportunity employer. We are
committed to providing equal employment opportunity for all people
and place great value in both diversity and inclusiveness. All
qualified applicants will be considered for employment without
regard to their, or any other person's, perceived or actual race,
color, religion, sex, gender, gender identity, gender expression,
sexual orientation, national origin, ancestry, citizenship, age,
physical or mental disability, medical condition, family care
status, or any other basis protected by law. We are
Keywords: Cloudflare, Inc., Austin , Head of Solutions Engineering, Americas, Engineering , Austin, Texas
Didn't find what you're looking for? Search again!