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Head of Solutions Engineering, Americas

Company: Cloudflare, Inc.
Location: Austin
Posted on: May 16, 2020

Job Description:

ABOUT US

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

WHAT YOU LL DO AS THE AMERICAS HEAD OF SOLUTIONS ENGINEERING

Reporting to the Global SE lead, you are responsible for the performance and development of the Solution Engineering team across the Americas. Solution Engineering supports both pre and post sales functions of Cloudflare s Enterprise business. Solution Engineering is a technical organization of engineers focused on helping our customers adopt and derive value from their Cloudflare subscriptions. The team is currently 60 strong across North and South America, it supports Mid Market and Strategic presales, Customer Success and Partner organizations amongst others. The SE team works very cross functionally: not only helping our customers adopt the solution, but also helping Cloudflare develop and test new products, and acting as advisors across the organization from Marketing to Legal. Team building and scaling to 100 and beyond are core components of this role, along with coaching and empowering both SE Managers and high performing individual contributors. As a leader, you should embody the core values we strive for: humility, curiosity, and empathy.

Working with your direct reports, you will take care of new team members and you will ensure work loads are effectively distributed. You are kind, personable, and great at providing constructive feedback. You will help escalate and identify issues quickly and efficiently and you will work with the other cross functional leads to ensure regional coordination with the SE heads for EMEA and APAC.

You will develop superb working relationships with Sales and Customer Success leadership, working together to drive the long term success of Cloudflare s Americas business.

You will also work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer s needs.

EXAMPLES OF DESIRABLE SKILLS, KNOWLEDGE, EXPERIENCE AND GOALS

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

This is a senior role that requires strong management experience but ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you excel at coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.

REQUIREMENTS

* Technology or related background ideally in the same or similar fields as Cloudflare;

* Experience managing teams within a customer facing organization. Both pre and post sales is a plus

* Demonstrable experience in coaching, leadership skills or team management within organizations with manager of managers responsibilities

* Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios

* Demonstrable experience of leading with a vision and mission statement, looking for efficiencies and ability to execute long term goals and objectives while inspiring confidence in the team

* Demonstrable experience speaking to larger audiences is a plus

INTER-TEAM GOALS

* Cultivate cross SE team/company coordination, keep us all connected as one team

* Facilitate knowledge transfer between SE teams and regions

* Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)

* Maintain strong communications with Account Executives and Customer Success regional leads

INTRA-TEAM GOALS

* Keep the pulse of the team: who is happy, productive, performing. Know each member s strengths and how they would each like to develop

* Develop leadership skills of SE managers

* Exemplify and cultivate positive culture traits

* Provide support and confidence to team managers and members

* Cultivate a very open communication environment. Criticism is welcome and appreciated

* Maintain culture of independence amongst team managers and members while offering advice on how to improve

WHAT MAKES CLOUDFLARE SPECIAL*

We re not just a highly ambitious, large-scale technology company. We re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here s the deal - we don t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you d like to be a part of* We d love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are

Keywords: Cloudflare, Inc., Austin , Head of Solutions Engineering, Americas, Engineering , Austin, Texas

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