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Sr. Technical Writer

Company: Tucker-Rose Associates, LLC
Location: Austin
Posted on: March 28, 2020

Job Description:

SUMMARY The Operations Triage Group is a team within VA that monitors high-priority incidents affecting major IT systems. The team provides high-level technical support to facilitate incident resolution and gathers information on the problem status and resolution steps to report to VA senior leadership. The team also tracks and analyzes after-event Root Cause Analysis reports to identify trends and patterns in problems and resolutions. The Technical WriterEditor, Senior role is responsible for serving as a reporter on the high-priority incident calls to record the activities that occur on the calls and summarize the current situation status for reporting to leadership. This role may also be responsible for reviewing and editing the work of other reporters on the team, as well as generating daily and bi-weekly summary reports for internal VA distribution. REQUIREMENTS Explaining complex technical ideas to a non-technical audience Writing and editing narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies Meeting with authors and other team representatives to review documents, compile inputscorrections, resolve incompatible comments, and provide final publishable documentation Track and record high-level technical discussions related to system outages within VA Work with technical triage team members to ensure accuracy of recorded information Deliver summary reports of call activity in a timely manner Cross-train in the editor role to be able to fill in as needed to review the work of other reporters Assist with producing daily, bi-weekly and other status reports and briefs for senior leadership QUALIFICATIONS Bachelorrsquos degree from a four-year accredited university With a degree in computer science, electronics engineering or other engineering or technical discipline, candidates must have a minimum of 10 years of applicable experience in a technical writing capacity With any other degree, candidates must have an additional 8 years of experience, for a total minimum of 18 years of applicable experience in a technical writing capacity Ability to understand and report on technical discussions of IT problems and resolution efforts Strong oral and written communication skills Highly organized with strong attention to detail Experience with full MS-Office suite Ability to write in explanatory and procedural styles for multiple audiences Ability to prioritize and multi-task in a fast-moving environment

Keywords: Tucker-Rose Associates, LLC, Austin , Sr. Technical Writer, Engineering , Austin, Texas

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