Cisco VOIP Engineer

Company: Insight UK
Location: Austin
Posted on: January 17, 2020

Job Description:

Cisco VOIP Engineer Austin, TX, US Tampa, FL, US Requisition Number: 75923 Site Engineer - Cisco VoIP Migration Position Overview Assist in developing sites designs, implementation, and support activities for various voice projects. The primary technology is Cisco Unified Communications Manager (CUCM) clusters, Cisco Analog Voice Gateways (VGs), and Cisco voice gateway routers for PSTN connectivity. Job Requirements, Roles, and Responsibilities: * Responsible for creating standards-based designs, configuration of systems, endpoints, features, and functionality via compilation and execution/updates to standard engineering documents * Serve onsite as Insight direct point-of-contact to client and 3rd-party vendors * Strict adherence to proper etiquette and decorum with all verbal and written communications * Initiate proactive conflict resolution with all project stakeholders * Attend all scheduled weekly project meetings, both in-person and/or online * Understand project organizational structure for issues escalation pathways * Inventory, manage, and track all Insight project devices, tools, hardware, and software * Train Technician Team on project and Insight processes and procedures * Implement site-specific processes and procedures per project/site management * Delegate daily/weekly task assignments of Technician Team, 3rd-party vendors, and site leadership * Continuous data and task auditing of Technician Team, 3rd-party vendors, and site leadership * Daily/weekly operations status updates with Site Lead and Lead Engineer * Tracking, editing, and managing all site project documentation during all phases * Daily End-of-Day progress and status reporting to Project Manager * Daily submitting of Excel reports/documentation to project stakeholders per Project Manager * Organization and cleanliness of assigned/temporary work areas Technical Experience Requirements: * Minimum of 5 experience as a Cisco voice system engineer * Expertise with Microsoft Office Suite. Excel, PowerPoint, and Visio. * Experience with extensive design, configuration and implementation of Cisco VoIP, UC, and (to a limited extent) legacy technologies. * Expertise in CUCM 11.x, provisioning of WAN and PSTN circuits to provide sufficient capacity for on-net and off-net voice traffic * Understanding of complex/global dial plans, including E.164 * Experienced in troubleshooting and configuring Cisco IOS voice gateways, including provisioning of dial peers, understanding trunk groups, translation patterns, T1/PRI circuits * Experience with SIP, H.323, SCCP, and MGCP gateways and endpoints * Experience in low-voltage cabling * Experience with Overhead paging and PA systems * Experience with legacy PBX (Avaya, Nortel) * Experience in dealing with telecom provisioning. * Vendor coordination with telecom and maintenance providers * CCNA, CCNA Voice, or CCNP is a plus * The following Enterprise Voice (EV) experience is a plus: * Experience in deploying medium to large scale Cisco UC integrations * Experience in designing, integrating, and/or troubleshooting Cisco UC issues in a multi-vendor environment Physical Requirements: * Read printed, small-font floor plans with no issues * Stand, squat, and walk long hours with no physical ailments (foot, ankle, knee, back, etc) * Lift up to 50 lbs * Able to work in confined spaces * Ability to uphold the stress of traveling * Ability to travel up to 60% The position described above provides a summary of some of the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at ***********. * Founded in 1988 in Tempe, Arizona * 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe * $7.1 billion in revenue in 2018 * Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500 * 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year * Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business) * Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance Today's talent leads tomorrow's success. Learn about careers at Insight: ****************. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Austin -- Texas (US-TX) -- United States (US) -- NETINF -- None -- US - Austin, TX -- #LI-US Nearest Major Market: Austin Job Segment: Telecom, Telecommunications, Cisco, Engineer, Developer, Technology, Engineering

Keywords: Insight UK, Austin , Cisco VOIP Engineer, Engineering , Austin, Texas