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Technical Support Engineer III

Company: Forcepoint
Location: Austin
Posted on: December 5, 2019

Job Description:

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding peoples intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. Required Skills and Experience: Bachelors Degreeor higher in Information Systems, Computer Science, or equivalent experience. Fiveor more years of experience supporting business to business customers Hands-on experience that demonstrate knowledge of: Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.) HTTP protocol (Structure, status codes, authentication, etc.) Application Support Basics (Common troubleshooting methodology for Windows and Linux programs) SSL/TLS protocols (Structure, certificates, initial handshake, etc.) Routing (WCCP, PBR, Load Balancer Fundamentals, etc.) PAC files basics (setup, download, basic PAC file commands, etc.) Packet Analysis withtcpdumpand Wireshark Diagnosing network latency and intermittent issues Reading and analysing log files Active Directory (Domains, structure, permissions, group policies, etc.) MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.) Information Security Concepts Experience supporting one of the following applications: o Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.) o Windows (Permissions, services, file system, Event Viewer, etc.)

Keywords: Forcepoint, Austin , Technical Support Engineer III, Engineering , Austin, Texas

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