Airline Account Manager in Auston-Bergstrom International Airport

Company: Hallmark Aviation Services
Location: Austin
Posted on: April 2, 2026

Job Description:

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Business Manager Summary: - Maximize airline account revenues and profitability; Control the budget for labor costs and allocation - Ensure that airline account operates according to schedule and service level agreements - Oversee the long-term analysis of manpower needs, groom potential leaders - Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system - Develop and cultivates strong customer relations/retention - Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment - Provide hands-on supervision of the staff and delegate workload - Provide direct customer relations support - Ensure cross training of staff members and monitor mandatory training - Administer performance recognition and reward program(s) - Carry out disciplinary action and motivational activities when needed - Process promotion, demotion and termination paperwork - Enforce company policies and procedures (including safety, security, and uniform & grooming standards) Preferred Skills and Experience o Proven LEADERSHIP abilities and ORGANIZATIONAL skills o 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) o Excellent interpersonal, coaching and counseling skills o Self-driven focus on Customer and Client satisfaction o Ability to excel under pressure of meeting extreme deadlines o Able to communicate effectively, both verbally and in writing o Experienced in planning a roster and monitoring work schedules o Able to solve daily problems and make quick decisions within the operation o Able to work varied hours, and flexible to travel if needed. Apply online today! https://hallmark-aviationcareers.silkroad.com/ Essential Requirements: PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Basic Requirements: Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire Required Skills . Required Experience .

Keywords: Hallmark Aviation Services, Austin , Airline Account Manager in Auston-Bergstrom International Airport, Education / Teaching , Austin, Texas