Social Media Analyst
Company: Reqroute, Inc
Location: Austin
Posted on: June 24, 2022
Job Description:
Title: Social Media Quality AnalystLocation: Austin TXFull
TimeInterview: Written Assessment & Phone InterviewOnsite
Experience:
2+ years' experience in quality
assurance role, working closely with all departments to prioritize
efforts while providing timely and high-quality services (External
Candidates) Experience handling customers within service/technical
fields within call center environment 1-2 years experience in
coaching and mentoring in a fast-paced environment Skills:
Comfortable communicating with all
levels of management, especially during calibration sessions both
internally and externally Passion for management review of quality
issues to include training, customer service, communication,
workflow, reporting, SLAs, coaching, appraisal, etc. Perform
quality audits for supported Agents using the client's QA Framework
Ability to facilitate various quality related tasks such as deep
dive analysis, trends, root cause analysis, reports and the like
which would provide insights and recommendations on how to further
improve the hygiene of the program Effectively facilitate huddles,
calibrations and the like Understand and analyze the customer
journey, stories, and requirements to clearly communicate learnings
in a cross functional environment -
- Able to adapt quickly to changes in
workflows Excellent written, verbal and customer service skills
Excellent organizational skills and detail-oriented approach to
problem solving Demonstrated proficiency in multitasking and
prioritization Excellent computer skills Project management
experience to include an understanding of business process
improvement method Understanding of departmental policies and
procedures Education:
BA/BS degree or equivalent work
experience Sweta NSr. Technical RecruiterReqroute Inc,Email:
Sweta@reqroute.comPhone: 408-600-2007 Extn: 1015 -
Keywords: Reqroute, Inc, Austin , Social Media Analyst, Advertising , Austin, Texas
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