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Social Media Analyst

Company: Reqroute, Inc
Location: Austin
Posted on: June 24, 2022

Job Description:

Title: Social Media Quality AnalystLocation: Austin TXFull TimeInterview: Written Assessment & Phone InterviewOnsite Experience:

2+ years' experience in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high-quality services (External Candidates) Experience handling customers within service/technical fields within call center environment 1-2 years experience in coaching and mentoring in a fast-paced environment Skills:
Comfortable communicating with all levels of management, especially during calibration sessions both internally and externally Passion for management review of quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisal, etc. Perform quality audits for supported Agents using the client's QA Framework Ability to facilitate various quality related tasks such as deep dive analysis, trends, root cause analysis, reports and the like which would provide insights and recommendations on how to further improve the hygiene of the program Effectively facilitate huddles, calibrations and the like Understand and analyze the customer journey, stories, and requirements to clearly communicate learnings in a cross functional environment -
- Able to adapt quickly to changes in workflows Excellent written, verbal and customer service skills Excellent organizational skills and detail-oriented approach to problem solving Demonstrated proficiency in multitasking and prioritization Excellent computer skills Project management experience to include an understanding of business process improvement method Understanding of departmental policies and procedures Education:
BA/BS degree or equivalent work experience Sweta NSr. Technical RecruiterReqroute Inc,Email: Sweta@reqroute.comPhone: 408-600-2007 Extn: 1015 -

Keywords: Reqroute, Inc, Austin , Social Media Analyst, Advertising , Austin, Texas

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