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Marketing Specialist

Company: Planet Technology
Location: Austin
Posted on: February 20, 2021

Job Description:

Our client is looking for a marketing specialist--to help--manage and grow their Search Ads Certification. By working collaboratively with teams on all content and technical aspects of this--brand-new resource for advertisers, the marketing specialist serves a critical role to enhance the overall program's management, share valuable insights, and champion new ideas to keep engagement high.Location: Austin, TX (remote during COVID, onsite afterward)Compensation: Hourly rate + additional benefits!What You'll Do:* Lead project management efforts.* Work closely with our learning management system provider on content integration updates.* Develop, manage and prioritize data enhancement requests with our technical team.* Enhance and help facilitate translation processes between teams to deliver content globally.* Monitor and share customer insights.* Identify opportunities to improve the customer journey to better encourage training completion.* Share findings of the global customer experience based on content engagement data.* Consolidate customer feedback and package common themes to shape our program roadmap.* Optimize the overall customer experience.* Make recommendations on how to handle and minimize the volume of customer inquiries.* Troubleshoot any unexpected customer escalations such as trouble with training access.* Seek ongoing feedback from internal teams and vendors to strengthen our program.Key Qualifications:* At least three years of work experience working within a marketing organization or creative agency.* Hands-on development and creation of marketing communications, customer programs, and creative deliverables.* Passion for creating the best experiences that bring both delight and value to customers.* Proven ability to partner cross-functionally in an effective manner.* Excellent organizational and multi-tasking skills with proven attention to detail.* Familiar with leveraging data and insights to inform decision making.* Savvy at tackling issues and providing creative solutions.* Strong written and verbal communication skills.

Keywords: Planet Technology, Austin , Marketing Specialist, Advertising , Austin, Texas

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