NPRC Service Center Admin./Collections Admin.
Posted on: September 14, 2018
Collection Representative /Service Center Administrator - Located in Oklahoma City, OK Part - Time position 30 hours per week, Monday - Friday 9AM-3:30PM The Mission of Ottobock Healthcare is to excel at helping people to maintain or regain their freedom of movement. For over 100 years, Ottobock Healthcare has been producing innovative prosthetic and orthotic devices to assist people's recovery from amputation, joint surgery, and other medical procedures. Please apply if you would like to provide administrative support for Ottobock's professional services. Summary: Time split between job duties is estimated to be ninety-five (95) percent Collections and five (5) percent Service Center Administration. Collectors are Responsible for the timely collections of payor account balances, maintaining accurate account receivables, reducing bad debt and handling inbound calls from customers. The Service Center Administrator is responsible for the maintenance of the service center, monthly audits of on-site credentialing requirements, greeting visitors (Medicare, CHAP, City/local government representatives, Payers, etc.) that are auditing the service center's credentials and other administrative duties as assigned. This position will also answer all incoming calls, maintain the location's inventory and ensure adherence to Ottobock's accreditation requirements. Essential Duties and Responsibilities: Collection Representative Duties Responsible for collecting on Aging Report and processing denials within 48 hrs in order to meet current company goals Obtain any additional documentation required by insurance company. Handle incoming phone calls from customers and resolve questions professionally and timely Respond to all incoming emails and voicemails timely Communicating payor pricing change, billing requirements and medical guidelines to Customer Service,verification of benefits, contracts and billing. Assisting all customers regarding outstanding balance and then obtaining payment. Assisting Collection Team in maintaining 100% collection goal established monthly Assist Collection Team in maintaining a suitable DSO Provide Signature Customer Service at all times. Participate in training programs for continuing learning and development.Obtain any additional documentation required by insurance company.Meet all department productivity and quality standards. Communicate issues, questions or concerns with Accounts Receivable Supervisor in a timely manner. Provide accounts receivable supervisor weekly status report on current tasks/projects via WebEx. Adhere to HIPAA and PHI Regulations. Ensure workload is complete and accurate by end of work shift daily, weekly, monthly. Observe and communicates to management any opportunities to streamline processes and improve efficiency in day-to-day operations. Complete special projects as required. Other duties as assigned. Service Center Administrator Assist with accurate equipment inventory reporting and equipment tracking by verifying accuracy of packing slips and incoming products, ensuring that all products leaving the service center is appropriately transferred or reported on a DT or Commercial Register. Assist or complete periodic accurate physical inventory counts Maintain the Service Center in accordance with all established standards required by Payers, Local and Federal Governments, Accrediting Agency, and Ottobock's Policies. Audit service center and company van (if present) per CHAP requirements and company standards monthly and submit audit paperwork to QA Correct deficiencies as they are identified Demonstrate professional demeanor at all times (includes dress code, use of company property, etc.).Additional duties as assigned. Key Stakeholders Accounts Receivable Supervisor Field Operations Corporate Office Staff Compliance - Internal and External Required Qualifications Excellent Communication Skills Excellent Organizational Skills Knowledge of or exposure to Medical Terminology Minimum 1 year experience medical billing and coding Minimum 1 year experience contacting Insurance payors for payment Minimum 1 year experience filing appeals with insurance companies Minimum 1 year experience working with EOBs and adjustments Ability to effectively hear, communicate, and comprehend by phone for prolonged periods of time. Ability to prioritize and manage multiple tasks to completion Outstanding verbal and written communications skills Exceptional organizational skills Experience utilizing HCPCS billing codes Exceptional communications/interpersonal skills Professional and positive telephone manner Excellent PC skills; typing of 45 wpm, excellent ten key skills Proficient using Microsoft Office Software Works well with other team members Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues. Ability to work independently and self is motivated. Ability to multi-task and work in a dynamic, fast-paced, changing environment. Education and/or Experience High School Diploma or GED; college degree preferred. Physical demands and working conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee works in a temperature controlled office environment, plus an outside environment subject to varying weather conditions and fluctuations in temperature. The noise level in the office work environment is usually moderate and the noise level in the outside environment may fluctuate between moderate and high.
Keywords: Ottobock, Austin , NPRC Service Center Admin./Collections Admin., Administration, Clerical , Austin, Texas
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