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Sales Operations Administrative Assistant (Ecom)

Location: Austin
Posted on: July 11, 2018

Job Description:

Job DescriptionJob Title: Operations Administrative Assistant

Department: Ecommerce Operations

Reports To: Operations Manager

General Purpose: Operations Admin will provide world-class customer service; ensuring customers are retained and happy across all concepts and channels. Duties include Returns processing, Check/Money Order Processing, and Calculations of Refunds including tax, Refunds Processing, and other administrative support as assigned.

Primary Responsibilities:

Processes several back end operations including but not limited to:Check and money order processing3P backend processes (refunds and exchanges)FraudTicket QueuesGo Retail and Fuego Consumer IssuesWon't Cubes & Aging OrdersRetrieving, scanning, and processing all customer returns.Manually calculating and processing all Refunds to include appropriate tax.Communicate reporting feedback to Management to enable proactive and effective service.Communicate and highlight procedural or process issues to ensure optimal efficiency.Keep management apprised of daily operations and issues.Assist in supervising seasonal admins in returns processing and consumer issuesDemonstrate constant positive and professional behaviors.Handle Product and Content issues by working with Merchandising and Buyers to provide the most up to date information to Customer Service SpecialistsProcess Expense ReportsMonitor and process all Fulfillment QueuesAssist cross-departmentally as needed and work cross to support company values of Commitment, Integrity, and OpennessQualifications/Basic Job Requirements:

Willing to support our mission to Create Joy and Gratitude.Positive attitude.Team oriented, possessing a willingness to collaborate with team members and intrinsically motivated to accomplish tasks in the most timely and efficient manner.Willingness to conduct themselves in a professional, productive manner at all times.Excellent interpersonal, written, and verbal communication skills.Ability to problem solve and offer solutions.Ability to multi-task, organize, and prioritize.Demonstrate intermediate computer skills, including use of Word, Outlook, Excel, IE and Firefox.Ability to type 30-40 words per minute.Ability to work days, evenings, weekends, and overtime as needed.​

Calendar Holdings is an EEO employer.

Click here to apply: DescriptionCalendar Holdings, LLC, based in Austin, Texas, is the parent company to several strong retail brands, including,, and Go! retail stores. In addition to its rapidly growing ecommerce operations, the company operates nearly 150 year-round retail stores and more than 800 seasonal pop-up stores in shopping malls throughout the US. Founded in 1993, the company has a vibrant and unique culture with a focus on fun and hard work. Other fundamentals of the corporate environment are civic responsibility, environmental consciousness, and excellent compensation and benefits. For more information on the company, visit and to check out our ecommerce website, please visit:

Keywords:, Austin, Sales Operations Administrative Assistant (Ecom), Administration, Clerical, Austin, Texas

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