Patient Service Representative
Company: Urology America, MSO
Location: Austin
Posted on: February 18, 2026
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Job Description:
Job Description Job Description At Urology Austin , our mission
is committed to improving the lives of patients and their families
through compassionate, quality, and ethical care. In choosing a
career with Urology Austin , you are choosing to improve the lives
of patients and their families through a collaborative team-driven
approach in an innovative, quality-driven, community-based setting.
Better Medicine. Better Care. Job Summary: The Patient Service
Representative will greet all Urology Austin patients as they
arrive, ensuring proper exchange of information between the patient
and our practice. Further, since this position is often the first
contact many patients have with Urology Austin, the purpose of this
position is to act as a liaison between the patient, the Practice
staff and the physicians. ? Responsibilities and Duties: Greet
patients with a smile and a positive attitude. Check-in all
patients by obtaining accurate and up-to-date demographic and
insurance information at each patient visit. Work with the billing
office as needed to ensure proper entry of patient insurance
information. Assist with telephone coverage, as needed. Assist with
insurance verification of new patients and established patients
with new insurance. Collect co-payments from all patients, as
required. Identify patient balance prior to the patient’s visit and
collect patient balances, as required. Maintain an accurate cash
box, including end-of-day balancing. Assist patient with completion
of various medical documents, as needed. Assist with chart pulls
for future visits and ensure all requested test results have been
received as well as other medical records, as requested. Keep the
waiting area clean and neat at all times, straightening chairs,
keeping magazines neat and current, etc. Keep front desk
check-in/check-out desk clean and neat at all times. Qualifications
and Skills ? Minimum 2 years medical office experience, preferably
in a surgical practice. Customer service experience in a healthcare
environment preferred. Basic knowledge of insurance plans,
including Medicare & Medicaid. Proficiency in computer software
use, including Word, Excel and Outlook. Urology Austin offers a
competitive benefits package to eligible employees. Below are some
of the benefits you may receive as an employee at Urology Austin.
Medical, Dental, and Vision Insurance Short & Long Term Disability
401(k) with Employer Contributions and Profit Sharing Paid Time Off
(PTO) Group Term Life Insurance Health Care & Dependent Care
Flexible Spending Accounts Health Savings Account Employee
Assistance Program (EAP) Competitive Wages Paid Holidays, No
Weekends Powered by JazzHR F6tUQ8TpyE
Keywords: Urology America, MSO, Austin , Patient Service Representative, Administration, Clerical , Austin, Texas
