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Senior Administrative Assistant

Company: Boston Consulting Group
Location: Austin
Posted on: November 23, 2021

Job Description:

In this role, you'll ensure that the consultants we support have what they need to seamlessly serve the needs of our clients. This position involves booking (and unbooking) travel, scheduling (and rescheduling) meetings, keeping track of time and expenses, supporting the case team process, and generally keeping up with the fast pace of our Consulting Team.

While the consultants spend most of their time at the client site, back here at home base (aka the Austin office) you will be surrounded by an Administrative Team that consists of a group of really smart, team-oriented people. Sr AAs actively participate in office life, are flexible and willing to help fellow Business Services Team (BST) members, and collaborate across functions. We work hard together, and we go out of our way to support each other - we want everyone to be successful, individually and as a team. We won't define a career path for you - some of the Sr AAs we've hired in this role have gone on to have long and successful careers as Executive Assistants at BCG; others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.
Providing administrative support for Managing Directors or Partners in a fast-paced, high volume, and changing client service environment
Managing complex calendars with an understanding of business priorities
Organizing and scheduling client and internal meetings and events
Coordinating point-to-point travel needs as necessary including booking all travel and hotels, directions, commuting time, flight check in, and ground transportation
Processing timesheets and expenses on a timely basis
Supporting administrative aspects of Managing Directors and Partners internal commitments: practice area activities, BCG leadership committees, recruiting, etc.
Building effective working relationships with key stakeholders: Managing Directors and Partners - understand preferences relating to travel, calendar, etc.
Clients and their Assistants - facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail
EA and AA peers - work together to support other Managing Directors, Partners, and BST leaders on the case team; provide back-up assistance as needed
BST peers and internal resources - obtain and share information with wider team as needed; help case team navigate internal resources

Performing other duties as assigned or required; responsibilities will vary

Bachelor's degree, strongly preferred
Demonstrated leadership and/or customer service experience
2 to 3 years' related experience, with experience supporting individuals at the executive level strongly preferred
Must be proficient in Windows 10 and Microsoft Office 2013
There are a few key things we look for - do you have what it takes to step into these shoes? High customer service orientation - highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times
Committed to improving the status quo - we respect and hire people who are willing to ask questions, people who will say what's on their minds and are willing to make a suggestion, even if it is turned down
Sweats the small stuff - strong attention to detail, accuracy, and follow-through, particularly when under pressure
Organized - excellent at time and project management, has clear systems and composure to deal with multiple competing priorities at once while keeping constant sight of the overall objectives
Relationship-oriented - extremely people focused with a certain 'joie de vivre' and the ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST); Demonstrates respect for all individuals at all times
Good judgment - highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
Trustworthy -- discreet (you will be privy to confidential information)
Flexible - must be able to perform successfully in a fast-paced environment; doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles
Team player - proactively seeks opportunities to help others, will go above and beyond in order to get the job done
Strong intellectual curiosity - a creative thinker, interested in the big picture
Self-motivated - a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibility

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
Effective November 1, 2021, all new US hires must be fully vaccinated* or subject to a religious or medical exemption.
*two weeks after receiving the final dose of a WHO-approved COVID-19 vaccine

Keywords: Boston Consulting Group, Austin , Senior Administrative Assistant, Administration, Clerical , Austin, Texas

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