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Lead Business Office Associate in Training

Company: CarMax Business Services
Location: Austin
Posted on: November 19, 2021

Job Description:

7154 - Austin - 13300 North I-35 Service Road South, Austin, Texas, 78753 CarMax, the way your career should be!-- Pee r le a de r t o Busines s Offic e Associates , responsibl e fo r processi n g an d auditin g pa p er w o r k associate d w i t h sales, leading self and others through daily business requirements, c a s h management , and provi d ing e x ce p t ional c u stomer service. What you will do:

  • Mentor s Busin e s s Offic e Associate s, assist i n g the m w i t h develop m en t an d training
  • Assist s stor e personne l a n d al l stor e department s i n thei r dail y function s w hile adheri n g to Ca r M ax guidelines
  • Participate s i n t h e rotatio n o f th e "Manage r o n Dut y " rol e - responsibl e fo r delegatin g a n d dir e ctin g th e busi ne s s offic e w o r k f lo w , ans w e rin g que s tion s relate d t o transactio n s , handlin g custome r issues/co n cer n s and follo w ing up on del e gated busine s s office w o rk tasks
  • Delegates and f ollo w s up on v a rious Bu s iness Office tasks
  • Provi d es cust o m er service by listening, ans w ering custome r q u estion s an d e xp l ai n i n g p aper w o r k process
  • Process e s pap e r w ork associat e d w ith retail automobile sales i n clu d in g printin g dail y reports , maintaini n g dea l jackets , conta c ting financ e com p a n ie s regar d i n g c o ntracts , obtaini n g require d info r m atio n regardi n g registratio n a n d titling, and a u diting co m pleted paper w o rk
  • Process e s pap e r w ork associat e d w ith an appraisal l a ne purch a s e including title collec t ion c a lls and follow up, obtaining prop e r paper w o r k an d signature s fro m customer s an d sendin g appro p ria t e document a tio n t o Corpora t e fo r fundin g o f drafts
  • Manage s ca s h inclu d in g rec e i v in g an d countin g mon e y , distr i butin g funds , preparin g dep o sit s a n d handlin g o f th e saf e w i th consideratio n s t o security
  • Process e s pap e r w ork affiliated w ith the s t at e DMV . T h i s i n cl ud es submittin g p aper w o r k necessary to title and register a vehi c l e fo r a custome r afte r th e sale
  • Cle r ic a l respon s ib i lit i es in c lu d i n g cop y ing, filing and ans w ering phones
  • M a y assist in hi r ing proce s s by attending j o b fairs an d performin g intervie w s i n partnershi p w i t h a manager Qualifications: Work requires a bility to:
    • Create and maintain a posi t ive w ork environment
    • Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
    • Delegat e effectively
    • Follow up
    • Mak e decisio n s usin g inde p en d en t an d soun d judgment
    • Res o lve custo m er and associate issues
    • Read , interpre t an d transcrib e d a t a i n orde r t o maintai n accur a t e records
    • Understa n d n u meric filing s y stem
    • Us e w o r d processing , sprea d s h ee t an d othe r programs , dis p la y i n g interme d i at e P C skills
    • Multi-task in a h i gh energ y , fast-pace w ork environment, leading self and others through prioritization of changing daily business needs.
    • Lif t object s tha t w e ig h a s muc h a s 15-2 0 lbs
    • Spea k a n d list e n effectivel y i n d ealin g w i t h interna l an d e x terna l customer s i n perso n an d ove r th e phone
    • Com p let e Car M a x provide d trainin g o n th e fun c tiona l are a s o f t h e Busines s Office , allo w i n g fo r cross-trainin g a n d ful l cover a ge of Bu sines s Off i ce About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking--around the way cars are bought and sold--has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our--amazing team of more than 25,000 associates work together to deliver iconic customer experiences.--Along the way,--we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are--one of the FORTUNE 100 Best Companies to Work For--. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application . CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking--around the way cars are bought and sold--has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our--amazing team of more than 25,000 associates work together to deliver iconic customer experiences.--Along the way,--we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are--one of the FORTUNE 100 Best Companies to Work For--.

Keywords: CarMax Business Services, Austin , Lead Business Office Associate in Training, Administration, Clerical , Austin, Texas

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