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Front Desk Receptionist

Company: Texas State Job Bank
Location: Austin
Posted on: February 16, 2020

Job Description:

Who We Are:The Employees Retirement System of Texas administers the benefits for State of Texas employees, retirees, and some employees of higher education institutions. These benefits, funded by participating members and the state, are an investment in the state workforce. More than 541,500 people rely on these benefits daily! The Front Desk Receptionist at ERS is a member of the Customer Service team and the first person everyone who enters our building will interact with. Our receptionist serves every division at ERS as we strive to make our mission a reality.Who You Are:We are looking for an experienced Front Desk Receptionist to perform advanced customer service work. To be successful as our Front Desk Receptionist, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.Successful candidates will: Have a strong sense of self awarenessBe adaptable, especially under pressureBe a relationship-builder within a diverse workforceBe highly organizedBe a problem solverHave a proven track record of good judgment and decision-making at workBe hungry for feedback and have a professional approach to implementing itWhat you will get:The Front Desk Receptionist receives a competitive benefit and compensation package valued at $4,728 - $4,928 / month.Starting Salary: $3,300 - $3,500 / monthBenefits Value: $1,428+ / montho Defined Retirement Benefit Plano Optional 401(k) and 457 accountso Medical Insuranceo Optional Benefits such as dental, vision, and life insuranceo 8 hours sick leave per montho 8 hours vacation per month with potential to earn more with longevityo Additional PTO earning opportunitieso EAP servicesIn addition to the above compensation and benefits package, the front desk is operated from 7:15 am 5:15 pm Monday through Friday, with our receptionist managing the desk from 7:15 am 4:15 pm. This means no weekends or shift work! ERS closes for 9 holidays throughout the year, including Thanksgiving Day and the day after, as well as Christmas Eve through the Day after Christmas.ERS employees receive free parking in the area, and we are in walking distance of many different bus routes, other public transportation options, different restaurants, and downtown Austin events and venues.Essential Functions What you will do:The receptionist performs advanced customer service work that involves coordinating external customer service support, receiving and responding to public inquiries for information and/or state services, and providing basic level benefit education, problem solving, and guidance to our members. Essential functions include but are not limited to:Serves as receptionist for the agency. This includes receiving and processing visitors, discreetly authenticating their identity and notifying appropriate staff of their arrival.Responds to external customer inquiries. Educates ERS members regarding state employee benefits programs and online tools, and accepts and ensures forms and payments related to ERS matters are accurately processed and routed.Responds to internal customer inquiries. Initiates service requests and reports suspicious or inappropriate activity in the lobby or adjacent areas.Communicates with the public in person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet.Coordinates the entry of visitor information into various databases.May develop and conduct training on front desk programs/processes.Develops and maintains operating procedures and guidelines.Explains rules, regulations, policies, and procedures concerning various benefits and services.Maintains supplies, forms and publications needed at the reception desk.Serves as back up to answering incoming calls for Executive Office.Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:Graduation from an accredited senior high school or equivalent, plus 60 semester h

Keywords: Texas State Job Bank, Austin , Front Desk Receptionist, Administration, Clerical , Austin, Texas

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