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Customer OpEx Finance Lead

Company: Disability Solutions
Location: Austin
Posted on: March 20, 2023

Job Description:

We are seeking an experienced Hospital Operational Excellence Leader that will lead and drive Financial Operational Excellence projects within key Hospital accounts following a Lean 6 Sigma DMAIC approach to enhance a customer's ability to pay on time. You will be tasked with statistically reducing the ratio of outstanding AR balances to paid balances through improvement of operational processes within hospitals . You will be responsible for leading cross functional task force teams to diagnose, root cause , and remediate key factors resulting in delayed invoice payment. These projects will require direct engagement with hospital executive leaders to influence quick remediation of customer internal process issues. You will be measured on your ability to keep our hospital customers current on their payments going forward of your deployed improvements. YOU ARE more than just a title, YOU ARE... A strategic thinker : Align and excite internal stakeholders to facilitate success through strong leadership, strategic thinking, and personal drive. First class team player : Collaborate across multiple disciplines to ensure compliance and ability to influence cross-functional teams and senior leadership. You possess a deep understanding of the Order to Cash Cycle as well as an in-depth knowledge of payment processing process in hospitals.

  • You will be responsible for creating tailored strategies to triage the unique concerns presented at different hospital accounts ( over 5000 ship-to's ) which we engage with. This strategy will entail forming temporary task forces to travel with you to key accounts to provide needed expertise to root cause any issues discovered and provide future support for the customer. This requires you to work collaboratively with various functions including Sales, Order Management, BT (if required), Accounts Receivables, and Hospital stakeholders to aggressively drive the progress until final implementation of the fixes that ensure issues do not reoccur.
  • You will be responsible for creating rapport with senior level executives in hospitals to drive discussions on resolving financial payment hurdles and ensure future customer engagement in AbbVie payment practices. You will possess the confidence and presence in these engagements to build trust and create win-win value propositions.
  • You will need to have in-dept knowledge of how hospital internal Procure to Pay processes work. Building on that knowledge, you will need to carry out in-depth data and process analysis to formulate different strategies catering to various challenges presented by different products, complex ordering and return practices.
  • You will be measured on your ability to statistically reduce the ratio of outstanding AR invoices to paid invoices while also resolving any issues that will prevent a customer from staying current on future payments going forward.
  • You will be called on to assess each customer's path forward and will transition your improved process to the AR Collections team to maintain once customers have established a record of success (following a small period of assessment / transition). For customers unable to improve, you will advise AR of your findings so that they can determine the best next actions to limit Collections risk.
  • You will employ Lean Six Sigma statistical tools such as Process Mapping, Capability analysis, Design of Experiments, ANOVA, Chi Square, etc. in your strategy.
  • Any other responsibilities deemed appropriate to the role.
    • Min.10 years of experience in a combination of Process Improvement and or a Financial Operations role focused on the OTC (Order to Cash) process, ideally with at least 5 years of Management experience.
    • Min. Bachelor's Degree, preferably in Engineering or Science. Master Degree Desired.
    • Green Belt qualification required, Black Belt strongly preferred
    • Significant Commercial Operations or Customer Operations Industry Experience
    • Excellent project management skills
    • Capable of leading large & small projects in a timely manner
    • A clearly defined strategic thought process and a continuous improvement mind-set
    • Demonstrate excellent problem solving skills and structured problem solving
    • Confident to liaise at all levels, articulate with good presentation skills
    • Excellent analytical and communication skills
    • Ability to interact with multiple stakeholders at an executive level
    • An ability to work/lead/assemble effective cross-functional teams
    • Willingness to travel AbbVie is an equal opportunity employer including disability/vets. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person's relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Travel: NoJob Type: ExperiencedSchedule: Full-time

Keywords: Disability Solutions, Austin , Customer OpEx Finance Lead, Accounting, Auditing , Austin, Texas

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