RCC Apple Cash Fraud Prevention Supervisor

Company: Apple Inc.
Location: Austin
Posted on: September 22, 2022

Job Description:

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!Apple's Retail Customer Care is seeking a Fraud Prevention Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud prevention team's talent, and managing the daily execution of the business. You will contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. Critical thinking and self-motivation are an absolute must.This position is located on-site at the Apple campus in Austin, Texas. Key Qualifications

• Excellent English reading comprehension and writing skills
• 2+ years management experience, leading a team of 15+ direct reports
• Proven leadership experience in a Retail Customer Service or Contact Center environment
• Knowledge of the Retail Customer Care and customer support model
• Fraud prevention and/or banking experience
• Strong analysis and problem-solving skills
• Strong decision-making capabilities and sound judgment
• Excellent written and verbal communication skills
• Strong work ethic with a high degree of flexibility
• Excellent interpersonal skills
• Ability to work in a fast-paced, challenging environment
• An eye for details and a self-starter
• Flexibility to work any shift within 7-day work week Description The Fraud Prevention Supervisor is responsible for managing and promoting the development of fraud prevention representatives. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner.Responsibilities Include:Manage employee performance and support their successAchieve or exceed team performance and productivity goalsConduct regular 1:1s with employeesIdentify and communicate training and development opportunitiesLead regular team meetings and calibration sessionsSubmit and track production issues for resolutionWork cross-functionally with RCC partners and global peersRepresent Apple with customers and partner organizationsIdentify innovative ideas to improve the experience of Apple customers Education & Experience Bachelor's degree preferred, plus 1-3 years experience in a customer service and support environmentExperience in people management with strong leadership background preferred Additional Requirements
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you'd like more information about your EEO rights as an applicant, please click here. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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