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Collection Program Specialist

Company: BioBridge Global
Location: Austin
Posted on: June 24, 2022

Job Description:

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!

South Texas Blood & Tissue Center (STBTC) ( , a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

***Position is located in Austin, TX***

Responsible to perform and assist coordination of all operational aspects of the Cord Blood and Birth Tissue Collection in hospitals. Ensure all collection and labeling procedures are performed in compliance with prescribed regulations. Maintain competency to include training and the performance of high complexity procedures.

Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 21 years old with a good driving record to meet organization driving standards.

**Major Duties and Responsibilities**

Essential Tasks

Coordinate the process for cord blood and / or birth tissue collections with hospitals, physicians, and Labor and Delivery staff.

Participate, as needed, in the cord blood collection and / or birth tissue collection and perform handling/labeling in accordance with procedures.

Review paperwork related to collection. Redact paperwork prior to submitting to client.

Utilize the data management system.

Maintain adequate level of disposable supplies through request for purchase of additional supplies.

Perform informed consent and medical/social history with all donors and ensure compliance of all established guidelines/standards.

Monitor and evaluate incoming samples for processing and ensure that integrity of the sample is maintained (i.e. temperature, timing, etc.).

Evaluate results/reports in timely manner, ensure accuracy, and recognize/resolve unusual and/or highly complex problems.

Participate in the distribution/transfer/release of Umbilical Cord and / or Birth Tissue Collections.

Maintain annual training competencies for cord blood and birth tissue collections.

Assist with the development of cord blood and birth tissue procedures according to the AATB, AABB, FACHT, ISO, FDA, and GMP standards.

Validate all procedures performed thus providing for the safety and efficacy of products to include preventative maintenance.

Maintain a close working relationship with the appropriate management keeping him/her informed on issues pertaining to CBU and birth tissue collections.

Performs other duties as assigned.

NonEssential Tasks

Run departmental errands as directed.


Requires an Associate Degree and/or a Nursing License from an accredited college or university in a specialized area. The required major is Science, Medical, Healthcare and/or related discipline.

Prefer a Bachelor's Degree from an accredited college or university.

Licenses and/or Certifications

Valid United States Driver's License

Texas Licensed Vocational Nurse (LVN) preferred


No prior specific work experience required.

Prefer healthcare or medical experience.


Must be competent in all aspects of collection and labeling procedures for procurement of cord blood and birth tissues following a live birth.

Must recognize unusual responses/reactions or difficulties encountered in all phases of collection.

Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.


Must have strong manual dexterity and technical abilities in the use of surgical equipment.

Must be prepared to identify root causes of problems and select the best course of action when circumstances require.

Must be capable of operating motor vehicles in all types of weather conditions.

Must have excellent written and oral communication skills.


Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, selfmotivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

**Working Environment**

Works in a welllighted air conditioned and heated laboratory/department. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. Will work extended hours during peak periods. May be required to work any time of the day, evening or night during the week or weekend to include being oncall. Ability to use personal motor vehicle for company business required.

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Requires ability to reach, lift and carry up to 50 lbs.

Requires manual and finger dexterity and eyehand coordination.

Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

**All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:**

Competitive salary

100% Employer Paid Life Insurance

401(k) with Employer Contribution

100% Employer Paid Long-term Disability Plan

Paid Time Off (PTO)

100% Employer Paid AD&D

Extended Illness Benefits (EIB)

100% Employer Paid Employee Assistance Program

Shift Differentials

Group Health Medical Plan with prescription coverage

Paid Holidays

Variety of Voluntary Supplemental Insurances

Incentive Compensation Plan

Voluntary Dental Coverage

Educational Assistance Program

Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere ( . STBTC maintains a Tobacco & Drug-Free Workplace.

Keywords: BioBridge Global, Austin , Collection Program Specialist, Accounting, Auditing , Austin, Texas

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