Collections Support Analyst
Posted on: May 16, 2022
Collections Support Analyst
Location: Austin, TX (Location is Non-Negotiable)
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Interactive, Technology and
Operations services-all powered by the world's largest network of
Advanced Technology and Intelligent Operations centers. Our 674,000
people deliver on the promise of technology and human ingenuity
every day, serving clients in more than 120 countries. We embrace
the power of change to create value and shared success for our
clients, people, shareholders, partners and communities. Visit us
at www.accenture.com .
In today's business environment, growth isn't just about building
value-it's fundamental to long-term business survival. So how do
organizations sustain themselves? The key is a new operating
model-one that's anchored around the customer and propelled by
intelligence to deliver exceptional experiences across the
enterprise at speed and at scale. You will deliver breakthrough
business outcomes for clients-by harnessing talent, data and
intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture -the
others are Strategy and Consulting, Interactive and Technology.
The Collections Support Analyst is responsible for all processes
within Collections. This includes supporting the Team Lead with
reporting and other responsibilities. An analyst is expected to be
the subject matter expert.
- Provide a high level of service to our clients most important
Strategic Accounts by building relationships with key stakeholders,
while following up on all past due invoices
- Lead Conference calls with Customers to review account open
- Perform complex account reconciliations
- Support Team Lead by running reports, consolidating team data,
and supporting agents in complex situations
- Participate in cross functional team meetings to resolve
business process issues
- Supply consistent accurate information to all inter dependent
groups, adhering to strict deadlines
- Provide expertise and support to any queries the collectors and
the finance team may have in-regard to reconciliation
- Process and manage reversals for various business
- Accountable for tracking payments, and researching unapplied
payments for posting by month end
- Assist Cash Application to apply payment
- Perform research in system by contacting customers via email
telephone if necessary
- Handle refunds from Customers
- Prepare paperwork for write off and approval
- Attend conference calls with local client management
- Serve as a subject matter expert to the team and assist team
members with extensive knowledge of the process
- Bachelor's degree is required or minimum of 2 years Finance,
Accounting, and/or Collection's experience
- Minimum 1 year experience with Microsoft Office to include
- Bachelor's degree in finance, accounting or business
- Collections, Order to Cash (OTC) and/or Accounts Receivable
- MS Excel experience to include formulas and pivot
- Collections License is considered beneficial
Professional Skill Requirements
- High technical knowledge of Microsoft Office and ability to
learn client invoicing system
- Experience in writing and spoken ability to communicate in
English for Accenture interaction
- Team player
- Problem solving skills
- Time management and organization skills
As required by Colorado law under the Equal Pay for Equal Work Act,
Accenture provides a reasonable range of compensation for roles
that may be hired in Colorado. Actual compensation is influenced by
a wide array of factors including but not limited to skill set,
level of experience, and specific office location. For the state of
Colorado only, the range of starting pay for this role is $38,988 -
$67,100 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their
families continues to be a top priority. Until travel restrictions
change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires
all employees to be fully vaccinated as a condition of employment.
Accenture will consider requests for accommodation to this
vaccination requirement during the recruiting process.
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Inclusion and diversity are fundamental to our culture and core
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Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
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For details, view a copy of the Accenture Equal Opportunity and
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Requesting An Accommodation
Accenture is committed to providing equal employment opportunities
for persons with disabilities or religious observances, including
reasonable accommodation when needed. If you are hired by Accenture
and require accommodation to perform the essential functions of
your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
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for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for
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against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
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(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Austin , Collections Support Analyst, Accounting, Auditing , Austin, Texas
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