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Collections Support Analyst

Company: Accenture
Location: Austin
Posted on: May 16, 2022

Job Description:

Collections Support Analyst

Location: Austin, TX (Location is Non-Negotiable)

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

The Collections Support Analyst is responsible for all processes within Collections. This includes supporting the Team Lead with reporting and other responsibilities. An analyst is expected to be the subject matter expert.


  • Provide a high level of service to our clients most important Strategic Accounts by building relationships with key stakeholders, while following up on all past due invoices
  • Lead Conference calls with Customers to review account open balances
  • Perform complex account reconciliations
  • Support Team Lead by running reports, consolidating team data, and supporting agents in complex situations
  • Participate in cross functional team meetings to resolve business process issues
  • Supply consistent accurate information to all inter dependent groups, adhering to strict deadlines
  • Provide expertise and support to any queries the collectors and the finance team may have in-regard to reconciliation issues
  • Process and manage reversals for various business units
  • Accountable for tracking payments, and researching unapplied payments for posting by month end
  • Assist Cash Application to apply payment
  • Perform research in system by contacting customers via email telephone if necessary
  • Handle refunds from Customers
  • Prepare paperwork for write off and approval
  • Attend conference calls with local client management
  • Serve as a subject matter expert to the team and assist team members with extensive knowledge of the process

    Basic Qualifications
    • Bachelor's degree is required or minimum of 2 years Finance, Accounting, and/or Collection's experience
    • Minimum 1 year experience with Microsoft Office to include Excel

      Preferred Qualifications
      • Bachelor's degree in finance, accounting or business
      • Collections, Order to Cash (OTC) and/or Accounts Receivable experience
      • MS Excel experience to include formulas and pivot tables
      • Collections License is considered beneficial

        Professional Skill Requirements
        • High technical knowledge of Microsoft Office and ability to learn client invoicing system
        • Experience in writing and spoken ability to communicate in English for Accenture interaction
        • Team player
        • Problem solving skills
        • Time management and organization skills

          As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $38,988 - $67,100 and information on benefits offered is here.

          COVID-19 update:

          The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

          Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

          What We Believe

          We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

          Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

          Equal Employment Opportunity Statement

          Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

          All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

          Accenture is committed to providing veteran employment opportunities to our service men and women.

          For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

          Requesting An Accommodation

          Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

          If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

          Other Employment Statements

          Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

          Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

          Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

          The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Austin , Collections Support Analyst, Accounting, Auditing , Austin, Texas

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