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Night Auditor/Front Desk Clerk

Company: AT&T Hotel & Conference Center
Location: Austin
Posted on: November 19, 2021

Job Description:

The AT&T Hotel and Conference Center is looking to hire a Night Auditor. Interested candidates should be available to work from 11 pm - 7 am at least four shifts per week.Principle Responsibilities & Position Purpose: Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Promotes hotel services, amenities and up sells products to the guests. Answers hotel telephone and directs call to appropriate extension or room. Clearly communicates with guests regarding hotel information and emergencies. Represents the Management in their absences and ensures the maintenance of our PLATINUM SERVICE Standards in all Guest areasESSENTIAL FUNCTIONS

  • Ability to work overnight, 11pm - 7am.
  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
  • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
  • Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
  • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
  • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts,
  • Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers.
  • Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.Come Work Where Texas Meets the WorldOur guests may be here for a conference, dining, special occasion or a place to stay, the AT&T Executive Education and Conference Center meets every need with world-class attention to detail.Steps from UT and the Capitol, the Center offers stylish and comfortable accommodations for business travelers, festival attendees, Austin sightseers and more. You'll appreciate the convenience - and you'll love our Texas hospitality.The Benefits working at AT&T Executive Education and Conference Center
    • Paid Vacation Days
    • Annual Merit Increases
    • 11 Paid Holidays
    • Ride the Bus for Free
    • Performance Awards $
    • Free Shift Meals
    • Paid Daily Breaks
    • Lockers & Locker Rooms with Showers
    • Uniforms and Free Uniform Care
    • Discount Monthly UT Garage Parking
    • Discount Membership offerings
    • Discount Gift Shop offerings
    • Friends & Family Hotel Rooms
    • Referral Bonus $Benefits are available for Full-time and Part-time Associates!
      • Group Medical Insurance Dental Insurance
      • Flexible Spending Account Vision Insurance
      • STD & LTD Insurance Disability Insurance
      • Accident & Life Insurance 401LK Plan w/ Company Match
      • Paid Sick or Personal Days Paid Bereavement DaysIf you are an enthusiastic person who is passionate about providing great customer service and feel you would make a positive addition to a great team, please submit your resume for consideration.OTHER DUTIESAssimilate into The AT&T Executive Education & Conference Center Family PLATINUM SERVICE culture through understanding, supporting and participating in all elements of PLATINUM SERVICE. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.kS71QJU73iJob Type: Full-timePay: From $16.00 per yearBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Employee assistance program
        • Employee discount
        • Flexible schedule
        • Flexible spending account
        • Health insurance
        • Health savings account
        • Life insurance
        • Paid time off
        • Referral program
        • Vision insuranceSchedule:
          • 8 hour shift
          • Monday to Friday
          • Night shift
          • Weekend availabilitySupplemental Pay:
            • Signing bonus
            • TipsEducation:
              • High school or equivalent (Preferred)Experience:
                • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: AT&T Hotel & Conference Center, Austin , Night Auditor/Front Desk Clerk, Accounting, Auditing , Austin, Texas

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